Available to hire
I am a high-performing professional with 14 years of experience in stakeholder management, marketing communications and branding, budget resource optimisation, and delivering exceptional customer support.
I have strategically optimised workflow efficiency by utilising digital tools to communicate effectively and prioritising tasks to meet deadlines. I excel in remote team leadership and asynchronous communication, utilising tools such as Zoom, Teams, Slack, Asana, and Zendesk to enable effective digital collaboration. I foster open dialogue through effective communication to achieve set goals while ensuring compliance with best industry practices. I am currently pursuing a Master’s in E-Commerce at Limkokwing University in Malaysia to deepen my expertise in digital transformation and consumer insights.
Experience Level
Expert
Expert
Expert
Expert
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Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Content Creator & Social Media Manager at NIGCOMSAT Limited – Abuja, FCT
December 1, 2024 - September 1, 2025Developed and implemented comprehensive social media calendars, resulting in a 40% increase in engagement. Designed infographics, carousels, and graphic posts for digital campaigns. Mentored interns in creating video advertisements and executing digital campaigns effectively. Conducted consumer intent analysis and monitored engagement metrics across platforms including Instagram, Facebook, LinkedIn, and X.
Content Creator & Social Media Manager at NIGCOMSAT Limited
December 1, 2024 - September 1, 2025D eveloped comprehensive social media calendars; created visually engaging infographics, carousels, and posts for digital marketing campaigns. Guided in producing video advertisements and executing impactful digital strategies. Performed consumer intent analysis while monitoring engagement metrics across Instagram, Facebook, LinkedIn, and X.
Social Media Manager at NIGCOMSAT Limited
December 1, 2022 - PresentDeveloped and implemented social media calendars, scheduled posts, and optimised SEO strategies, boosting engagement by 40%. Mentored interns in creating video advertisements and developing digital campaigns for official events, products, and services. Analyzed consumer intent and monitored engagement metrics across Instagram, Facebook, LinkedIn, and X. Prepared monthly reports utilising Meta Insights and Analytics, LinkedIn Analytics, and provided recommendations for growth. Collaborated with IT teams to ensure real-time updates of the corporate website.
Recurrent Budget Manager at NIGCOMSAT Limited – Abuja, FCT
November 1, 2022 - December 1, 2024Prepared and monitored personnel and overhead budgets, achieving 100% compliance with internal audit standards. Managed quarterly budget performance reviews and developed monthly expenditure performance reports. Organized annual budget projection meetings with heads of departments. Developed risk analysis documentation and produced weekly recurrent budget and cash flow reports to support executive decision-making.
Recurrent Budget Manager at NIGCOMSAT Limited
November 1, 2022 - December 1, 2024Prepared and monitored personnel and overhead budgets, achieving 100% compliance with internal audit standards. Managed quarterly budget performance reviews and developed monthly expenditure performance reports. Organized annual budget projection meetings with department heads. Developed risk analysis documentation for the Budget & Planning Department. Produced weekly recurrent budget and cash flow reports to support executive decision-making.
Marketing Communications & Branding Manager at NIGCOMSAT Limited
November 1, 2022 - December 1, 2024Led branding campaigns, corporate communications, and strategy; managed budgets and quarterly reviews; coordinated annual budget projections; formulated risk analysis documentation; delivered weekly budget and cash flow reports to inform executive decision-making.
Marketing Communications & Branding Manager at NIGCOMSAT Limited – Abuja, FCT
January 1, 2018 - December 1, 2022Directed branding campaigns, enhanced company visibility and stakeholder trust, and created targeted social media content for advertisements on official platforms. Assisted in knowledge base creation, oversaw brand concepts to align with strategy and guidelines, supervised interns in customer management via Zendesk, organized conferences and events, followed up on open customer actions, and prepared quotations and invoices for client acquisition and retention.
Marketing Communications & Branding Manager at NIGCOMSAT Limited
January 1, 2018 - December 1, 2022Directed branding campaigns that enhanced company visibility and stakeholder trust and created targeted social media content for advertisements on various official platforms. Assisted in the creation and maintenance of internal knowledge bases and FAQ resources for customer and team use. Oversaw the development of new brand design concepts to ensure they align with corporate strategy and adhere to official brand guidelines. Supervised interns in customer management using Zendesk to optimise ticketing and resolution processes. Organized conferences, exhibitions, and corporate events to strengthen market presence. Monitored and followed up on open customer action items, ensuring resolution in compliance with SLAs. Prepared product/service quotations and invoices to assist with client acquisition and retention. Created and maintained documentation for departmental risk analysis. Compiled and prepared the monthly report of the department's activities, client summary, and business projectio
Branding Communications Officer at NIGCOMSAT Limited
January 1, 2018 - November 1, 2022Spearheaded branding campaigns that bolstered company visibility and stakeholder trust; assisted in developing and maintaining internal knowledge bases and FAQs for customer and team engagement; supported corporate events to enhance market presence.
Administrative Communications Officer at NIGCOMSAT Limited – Abuja, FCT
January 1, 2011 - December 1, 2017Managed Direct-To-Home Electronic Program Guide (EPG) system content uploads, organized media events and CSR activities, and monitored PR activities to ensure alignment with corporate strategy.
Administrative Communications Officer at NIGCOMSAT Limited
January 1, 2011 - December 31, 2017Administered the Direct-To-Home Electronic Program Guide (EPG) system, ensuring accurate content uploads. Coordinated media events, seminars, and conferences for stakeholders. Supported CSR initiatives and organized facility tours to engage key partners.
Customer Service & Branding Manager at NIGCOMSAT Limited
January 1, 2011 - December 31, 2022Provided customer support with a 95% resolution rate, addressing broadband and broadcasting service inquiries and complaints. Achieved a 30% reduction in average response time by implementing service improvements based on a CRM system. Organized international conferences, exhibitions, and corporate events to enhance stakeholder engagement. Designed and implemented branding strategies that boosted internal and external brand perception. Trained interns on IT and CRM systems usage, which improved service delivery.
Customer Support Advisor at Dudu Travels & Tours
January 1, 2010 - December 31, 2010Assisted clients with flight bookings, ticketing, and travel itinerary planning for local and international destinations. Delivered frontline travel customer support, addressing inquiries and resolving issues promptly. Coordinated with airlines and travel partners to resolve booking discrepancies and enhance service quality. Promoted travel packages and upsold additional services, contributing to sales growth. Built strong client relationships, improving repeat business and customer loyalty.
Education
Master of E-Commerce at Limkokwing University, Malaysia
January 1, 2025 - January 25, 2026B.Sc. Mass Communication (2nd Class Upper) at Madonna University, Nigeria
January 1, 2002 - December 31, 2006Secondary School Certificate (WAEC) at Nickdel College, Ibadan, Nigeria
January 1, 1995 - December 31, 2001Master of E-Commerce at Limkokwing University Malaysia
January 1, 2025 - May 14, 2026Bachelor of Science, Mass Communication at Madonna University, Okija, Anambra, Nigeria
January 1, 2002 - November 1, 2006Secondary School Certificate at Nickdel College, Ibadan, Nigeria
January 1, 1995 - January 1, 2001Master of E-Commerce at Limkokwing University
January 1, 2025 - January 1, 2027B.Sc. Mass Communication (2nd Class Upper) at Madonna University
January 1, 2002 - January 1, 2006Secondary School Certificate (WAEC) at Nickdel College
January 1, 1995 - January 1, 2001Master of E-Commerce (In View) at Limkokwing University, Malaysia
January 1, 2025 - January 1, 2027B.Sc. Mass Communication (2nd Class Upper) at Madonna University, Nigeria
January 1, 2002 - January 1, 2006Secondary School Certificate (WAEC) at Nickdel College, Ibadan, Nigeria
January 1, 1995 - January 1, 2001Qualifications
Microsoft Excel for Project Management
January 1, 2023 - January 25, 2026Associate Member
January 1, 2013 - January 25, 2026Microsoft Excel for Project Management
January 1, 2023 - May 26, 2026Associate Member – Nigerian Institute of Public Relations (NIPR)
January 1, 2013 - May 26, 2026Microsoft Excel for Project Management
January 1, 2023 - May 26, 2026Associate Member – Nigerian Institute of Public Relations (NIPR)
January 1, 2013 - May 26, 2026Industry Experience
Media & Entertainment, Professional Services, Travel & Hospitality, Telecommunications, Education, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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