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Hi, I’m Elena, a reliable and adaptable hospitality and administrative professional with experience in front desk operations, night audit, guest services and financial reconciliation. I have managed reservations, payments, documentation, scheduling and operational support across both day and night shifts, always maintaining high service standards. I’m currently expanding my skills in Microsoft Excel, data organization, and digital tools, with a growing interest in administrative and data-focused roles. I enjoy turning complex information into clear processes and insights, and I’m eager to bring strong organizational and customer-service strengths to a dynamic team.…Hi, I’m Elena, a reliable and adaptable hospitality and administrative professional with experience in front desk operations, night audit, guest services and financial reconciliation. I have managed reservations, payments, documentation, scheduling and operational support across both day and night shifts, always maintaining high service standards. I’m currently expanding my skills in Microsoft Excel, data organization, and digital tools, with a growing interest in administrative and data-focused roles. I enjoy turning complex information into clear processes and insights, and I’m eager to bring strong organizational and customer-service strengths to a dynamic team.

Elena Opran

Content Creator, Content Producer, Copywriter, +4

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Hi, I’m Elena, a reliable and adaptable hospitality and administrative professional with experience in front desk operations, night audit, guest services and financial reconciliation. I have managed reservations, payments, documentation, scheduling and operational support across both day and night shifts, always maintaining high service standards. I’m currently expanding my skills in Microsoft Excel, data organization, and digital tools, with a growing interest in administrative and data-focused roles. I enjoy turning complex information into clear processes and insights, and I’m eager to bring strong organizational and customer-service strengths to a dynamic team.…Hi, I’m Elena, a reliable and adaptable hospitality and administrative professional with experience in front desk operations, night audit, guest services and financial reconciliation. I have managed reservations, payments, documentation, scheduling and operational support across both day and night shifts, always maintaining high service standards. I’m currently expanding my skills in Microsoft Excel, data organization, and digital tools, with a growing interest in administrative and data-focused roles. I enjoy turning complex information into clear processes and insights, and I’m eager to bring strong organizational and customer-service strengths to a dynamic team.

Available to hire

Hi, I’m Elena, a reliable and adaptable hospitality and administrative professional with experience in front desk operations, night audit, guest services and financial reconciliation. I have managed reservations, payments, documentation, scheduling and operational support across both day and night shifts, always maintaining high service standards.

I’m currently expanding my skills in Microsoft Excel, data organization, and digital tools, with a growing interest in administrative and data-focused roles. I enjoy turning complex information into clear processes and insights, and I’m eager to bring strong organizational and customer-service strengths to a dynamic team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

French

Advanced

Work Experience

Front Desk Receptionist at Ganzo Boutique 4 Star Hotel, Bucharest

June 1, 2025 - August 1, 2025

Managed guest check-in/check-out procedures, handled reservations, invoicing and payment processing; responded to guest emails and booking inquiries; prepared contracts and maintained front office documentation; coordinated room service requests; monitored and reported technical issues to maintenance; assisted with breakfast setup during staffing shortages; maintained inventory lists and assisted with supply ordering; prepared shift schedules and internal reports; conducted nightly financial reconciliation and cash balancing; ensured security and operational continuity during night shifts; resolved guest issues autonomously during low-supervision hours.

Front Desk Receptionist (Night & Day shift) at Ganzo Boutique 4 Star Hotel

November 1, 2019 - March 1, 2025

Managed reservations, check-in/check-out and payment processing; handled guest emails and booking inquiries; prepared contracts and maintained front office documentation; coordinated room service requests and inventory; monitored technical issues and liaised with maintenance; performed nightly cash balancing and financial reconciliation; oversaw operations during night shifts and ensured security and service continuity.

Front Desk Receptionist at HOTEL SIR COLENTINA, Bucharest

July 1, 2019 - October 1, 2019

Utilized reservation systems to coordinate bookings and maintain occupancy records; delivered customer service to enhance guest satisfaction; resolved guest inquiries and complaints promptly to uphold hotel standards.

Front Desk Receptionist at Ganzo Boutique 4 Star Hotel

November 1, 2019 - March 31, 2025

Managed guest check-in/check-out procedures and ensured high service standards during both day and night shifts. Handled reservations, invoicing, and payment processing. Responded to guest emails and managed booking inquiries. Prepared contracts and maintained front office documentation. Coordinated room service requests, monitored and reported technical issues to maintenance, and assisted with breakfast setup during staffing shortages. Maintained inventory and assisted with supply ordering. Prepared shift schedules and internal reports. Conducted nightly financial reconciliation and cash balancing. Operated independently during night shifts, ensuring security and operational continuity. Resolved guest issues autonomously during low-supervision hours.

Front Desk Receptionist at HOTEL SIR COLENTINA

July 1, 2019 - October 31, 2019

Utilized reservation systems to coordinate bookings and maintain accurate occupancy records. Delivered exceptional customer service to enhance guest satisfaction and loyalty. Resolved guest inquiries and complaints promptly to uphold hotel reputation and standards.