Elena Opran

Managed high-volume executive calendars, email inboxes, and file organization. Handled invoicing, billing cycles, and accounts tracking using tools including SmartBill and Zoho Books. Maintained data integrity across CRM databases and drafted Standard Operating Procedures (SOPs). Supported client onboarding by ensuring new members received system access, software links, and welcome materials promptly. Audited and organized digital workspaces in Google Drive/Microsoft Office, proofread client contracts, and managed sensitive business records. Resolved access and permissions issues and removed onboarding friction. Migrated 300+ database assets and performed quality control, editing, and proofreading on client contracts.

Managed guest check-in/check-out procedures, handled reservations, invoicing and payment processing; responded to guest emails and booking inquiries; prepared contracts and maintained front office documentation; coordinated room service requests; monitored and reported technical issues to maintenance; assisted with breakfast setup during staffing shortages; maintained inventory lists and assisted with supply ordering; prepared shift schedules and internal reports; conducted nightly financial reconciliation and cash balancing; ensured security and operational continuity during night shifts; resolved guest issues autonomously during low-supervision hours.

Managed front-of-house guest relations and completed night audit duties including financial reporting. Acted as an internal property management system (PMS) and booking systems expert, working with tools and integrations for reservations, check-ins/outs, and room allocation. Conducted overnight audits, balanced daily financial transactions, processed invoices, handled cash, and compiled revenue reports for management. Served as first-line technical contact during night operations, diagnosing and resolving system errors and software glitches to ensure uninterrupted business continuity. Handled complex guest inquiries, booking modifications, and operational escalations under pressure while maintaining high customer satisfaction. Monitored property security protocols and coordinated with external suppliers, maintenance, and housekeeping teams to ensure operational readiness.