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I am a customer-focused professional with 8 years of experience across customer service, luxury sales, and banking, supported by a Master’s degree in Marketing. I excel at building lasting client relationships, solving problems, and delivering tailored experiences across sectors. Fluent in English, French, and Arabic, I communicate clearly and collaborate across teams to achieve business goals. I am proficient with MS Office, marketing coordination, and content creation, and I am passionate about turning insights into compelling customer experiences.…I am a customer-focused professional with 8 years of experience across customer service, luxury sales, and banking, supported by a Master’s degree in Marketing. I excel at building lasting client relationships, solving problems, and delivering tailored experiences across sectors. Fluent in English, French, and Arabic, I communicate clearly and collaborate across teams to achieve business goals. I am proficient with MS Office, marketing coordination, and content creation, and I am passionate about turning insights into compelling customer experiences.

OUMAIMA EL ARJOUN

Digital Marketer, Marketing Strategist, Marketing Consultant, +3

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I am a customer-focused professional with 8 years of experience across customer service, luxury sales, and banking, supported by a Master’s degree in Marketing. I excel at building lasting client relationships, solving problems, and delivering tailored experiences across sectors. Fluent in English, French, and Arabic, I communicate clearly and collaborate across teams to achieve business goals. I am proficient with MS Office, marketing coordination, and content creation, and I am passionate about turning insights into compelling customer experiences.…I am a customer-focused professional with 8 years of experience across customer service, luxury sales, and banking, supported by a Master’s degree in Marketing. I excel at building lasting client relationships, solving problems, and delivering tailored experiences across sectors. Fluent in English, French, and Arabic, I communicate clearly and collaborate across teams to achieve business goals. I am proficient with MS Office, marketing coordination, and content creation, and I am passionate about turning insights into compelling customer experiences.

Available to hire

I am a customer-focused professional with 8 years of experience across customer service, luxury sales, and banking, supported by a Master’s degree in Marketing. I excel at building lasting client relationships, solving problems, and delivering tailored experiences across sectors. Fluent in English, French, and Arabic, I communicate clearly and collaborate across teams to achieve business goals. I am proficient with MS Office, marketing coordination, and content creation, and I am passionate about turning insights into compelling customer experiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Arabic

Fluent

Work Experience

Luxury Sales Consultant at ACCOR

August 1, 2024 - November 1, 2024

Cultivated and maintained long-term relationships with VIP clients, understood preferences and needs to provide personalized luxury experiences. Developed and executed sales strategies to meet revenue targets with a focus on acquiring new luxury clients and retaining existing ones; maintained in-depth product knowledge of luxury offerings across accommodations, services and experiences.

Banking Advisor at BANK OF AFRICA

November 1, 2015 - May 1, 2024

Managed customer issues, resolving an average of 30 complaints per month; handled commercial transactions and client relationships; assisted approximately 30 clients monthly with mortgage renewals or renegotiations; managed risk within the client portfolio; achieved 95% customer satisfaction through proactive, personalized service; referred 20 clients monthly to specialized colleagues to address needs efficiently.

Marketing Coordinator at CAMPUS SPORT

January 1, 2017 - January 1, 2018

Conducted competitive analyses, developed brand image through social media management, designed and implemented marketing and communication strategies, created content, organized internal and external events, participated in trade shows, and built strong client relationships to ensure project success.