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Hi, I’m Elena Hernandez, a content specialist with a strong background in content creation, project management, and digital communication. I help teams develop clear, engaging, user-focused content while coordinating cross-functional projects and meeting tight deadlines.\n\nI’m highly organized and detail-oriented, with excellent writing, editing, and research skills. I have a proven ability to optimize content strategies, improve user experience, and maintain high-quality standards across multiple platforms.…Hi, I’m Elena Hernandez, a content specialist with a strong background in content creation, project management, and digital communication. I help teams develop clear, engaging, user-focused content while coordinating cross-functional projects and meeting tight deadlines.\n\nI’m highly organized and detail-oriented, with excellent writing, editing, and research skills. I have a proven ability to optimize content strategies, improve user experience, and maintain high-quality standards across multiple platforms.

Elena Hernandez

Content Creator, Writer, Project Manager, +2

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Hi, I’m Elena Hernandez, a content specialist with a strong background in content creation, project management, and digital communication. I help teams develop clear, engaging, user-focused content while coordinating cross-functional projects and meeting tight deadlines.\n\nI’m highly organized and detail-oriented, with excellent writing, editing, and research skills. I have a proven ability to optimize content strategies, improve user experience, and maintain high-quality standards across multiple platforms.…Hi, I’m Elena Hernandez, a content specialist with a strong background in content creation, project management, and digital communication. I help teams develop clear, engaging, user-focused content while coordinating cross-functional projects and meeting tight deadlines.\n\nI’m highly organized and detail-oriented, with excellent writing, editing, and research skills. I have a proven ability to optimize content strategies, improve user experience, and maintain high-quality standards across multiple platforms.

Available to hire

Hi, I’m Elena Hernandez, a content specialist with a strong background in content creation, project management, and digital communication. I help teams develop clear, engaging, user-focused content while coordinating cross-functional projects and meeting tight deadlines.\n\nI’m highly organized and detail-oriented, with excellent writing, editing, and research skills. I have a proven ability to optimize content strategies, improve user experience, and maintain high-quality standards across multiple platforms.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

Italian

Fluent

Galician

Advanced

English

Fluent

French

Beginner

Work Experience

Content Developer & Technical Writer at Apple – Cork, Ireland

May 1, 2025 - November 12, 2025

Reviewed and refined internal content (Customer Service guidelines) and consumer-facing materials (Help pages, email templates) to maintain tone alignment, brand consistency, and factual accuracy. Collaborated with cross-functional teams to ensure content remained current, compliant, and aligned with user needs. Consistently exceeded quality and turnaround expectations by maintaining rigorous attention to detail and meeting tight deadlines. Identified areas for process improvement and contributed to ongoing documentation optimization efforts.

AIML Annotation Analyst at Apple – Cork, Ireland

April 1, 2025 - April 1, 2025

Analyzed and annotated data to enhance AI/ML models and user experience. Evaluated linguistic and contextual accuracy, ensuring high-quality AI-driven content. Created reports, refined annotation guidelines, and contributed to content standardization. Collaborated with teams to improve AI responses and optimize product performance.

Project Manager & Content Developer at Amazon – Cork, Ireland

October 1, 2022 - October 1, 2022

Created, translated, and published customer-facing content (Help pages, website articles) and internal documentation to support operations and enhance user experience. Collaborated with cross-functional and multilingual teams to identify content needs, define priorities, and maintain quality across projects and regions. Managed large-scale projects, overseeing timelines, resources, and deliverables for new marketplace launches and global content initiatives. Implemented process improvements to increase efficiency and reduce content turnaround times. Utilized a range of publishing, translation, and CMS tools to support high-quality content delivery.

Investigation Specialist for Spain and UK at Amazon – Cork, Ireland

June 1, 2019 - June 1, 2019

Identified and analyzed fraud patterns to mitigate financial risks. Conducted merchant account verification to prevent money laundering and illicit activities. Enforced intellectual property protections to ensure compliance and security. Reviewed and improved fraud investigation guidelines, enhancing clarity, usability, and compliance.

Social Media Strategist at Vogue LV – A Coruña, Spain

August 1, 2017 - August 1, 2017

Developed and implemented strategies to grow the social media community. Coordinated with graphic designer and product manager to create promotions and original content. Monitored digital media trends and identified new opportunities and audiences.

Customer Care Advisor Italy and Spain for Zara.com & Zara.com at STD Multiopcion – A Coruña, Spain

January 1, 2017 - January 1, 2017

Answered customer queries through the phone, email and Social Media channels. Collaborated closely with departments such as Logistics, Backoffice, Payments and Fraud. Translated and reviewed Spanish and Italian content for the website.

Web Editor and Translator at Sweb srl – Rome, Italy

December 1, 2011 - December 1, 2011

Launched and managed the Spanish version of the company’s web portal. Developed a comprehensive content and digital strategy targeting Spanish-speaking markets. Produced and translated original articles and promotional content from Italian to Spanish. Designed and implemented a social media strategy integrated with email marketing campaigns.