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I am a results-oriented Virtual Assistant and Operations Professional with over 4 years of experience specializing in data reporting, social media management, and high-level customer support. I'm skilled at turning data into actionable insights to drive team performance and informed decision making. I excel at growing organic audiences on LinkedIn, implementing end-to-end social media strategies, content creation, copywriting, and strategic posting to maximize engagement. I'm tech-savvy with AI tools, CRM management, and multi-channel project coordination.…I am a results-oriented Virtual Assistant and Operations Professional with over 4 years of experience specializing in data reporting, social media management, and high-level customer support. I'm skilled at turning data into actionable insights to drive team performance and informed decision making. I excel at growing organic audiences on LinkedIn, implementing end-to-end social media strategies, content creation, copywriting, and strategic posting to maximize engagement. I'm tech-savvy with AI tools, CRM management, and multi-channel project coordination.

Elfred Dale Patalita

Social Media Manager, Content Producer, Content Designer, +2

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I am a results-oriented Virtual Assistant and Operations Professional with over 4 years of experience specializing in data reporting, social media management, and high-level customer support. I'm skilled at turning data into actionable insights to drive team performance and informed decision making. I excel at growing organic audiences on LinkedIn, implementing end-to-end social media strategies, content creation, copywriting, and strategic posting to maximize engagement. I'm tech-savvy with AI tools, CRM management, and multi-channel project coordination.…I am a results-oriented Virtual Assistant and Operations Professional with over 4 years of experience specializing in data reporting, social media management, and high-level customer support. I'm skilled at turning data into actionable insights to drive team performance and informed decision making. I excel at growing organic audiences on LinkedIn, implementing end-to-end social media strategies, content creation, copywriting, and strategic posting to maximize engagement. I'm tech-savvy with AI tools, CRM management, and multi-channel project coordination.

Available to hire

I am a results-oriented Virtual Assistant and Operations Professional with over 4 years of experience specializing in data reporting, social media management, and high-level customer support. I’m skilled at turning data into actionable insights to drive team performance and informed decision making.

I excel at growing organic audiences on LinkedIn, implementing end-to-end social media strategies, content creation, copywriting, and strategic posting to maximize engagement. I’m tech-savvy with AI tools, CRM management, and multi-channel project coordination.

Skills

CRM

Experience Level

CRM

Intermediate

Language

English

Advanced

Work Experience

Reporting Manager / Social Media Manager at Rev Boost, US

March 1, 2022 - Present

Developed and maintained comprehensive performance reports to identify growth opportunities and facilitate data-driven decision-making. Built dashboards and monthly reports to monitor KPIs, lead generation, engagement, and content performance. Led end-to-end LinkedIn presence including content ideation, copywriting, design coordination, and strategic posting to maximize audience engagement and brand visibility. Executed proactive audience growth strategies by participating in industry conversations to increase brand visibility and generate qualified leads. Conducted continuous optimization through testing of content hooks and formats, using growth insights to refine social media strategy and ensure brand consistency.

Support Ambassador at TD CX, Cebu City, PH

April 1, 2021 - February 28, 2022

Assisted guests and hosts via multiple communication channels, ensuring rapid and effective resolution of complex concerns. Maintained professional communication standards to uphold service excellence and high user satisfaction ratings. Collaborated with cross-functional teams to streamline issue resolution and improve response times.

Customer Service Advocate at Cebu Telecom, Cebu City, PH

April 1, 2020 - March 31, 2021

Helped users reduce their monthly bills by acting as a liaison and negotiating effectively with service providers. Demonstrated strong problem-solving skills to achieve significant financial savings for clients.

Field Service Engineer at ES Print Media, Zamboanga City

April 1, 2018 - March 31, 2020

Provided technical support and resolved complex hardware/software issues for large-format printers.