Customer Care Advisor at BLOM Bank

Onboarded 200+ clients onto banking platforms and services with 89% retention and 96% satisfaction; led end-to-end account opening and activation with 100% regulatory and internal compliance (KYC/KYB); collaborated with technical teams, compliance, and operations to resolve blockers and ensure smooth go-live. Handled 30+ daily technical/service inquiries with 93% first-call resolution; implemented process optimizations and automation reducing errors by 21% and improving response times. Configured client accounts, payment terminals, and banking systems per client requirements; identified onboarding bottlenecks and worked with engineering to continuously improve processes. Communicated with stakeholders, generated performance reports, and mentored new team members.

Part-Time Procurement Officer / Accountant / Cost Controller at Modulo Façades

Managed vendor onboarding, supplier evaluations, and contract implementations to ensure quality and cost efficiency. Processed invoices, purchase orders, and financial documentation using Oracle ERP. Coordinated with cross-functional project teams to track requirements, forecast needs, and resolve blockers. Maintained compliance documentation and supported audit preparation with 100% accuracy.