Available to hire
I’m Elisa Gruosso, a UX/UI Designer based in Zürich with experience blending UX research with AI/NLP to turn complex systems into clear, accessible user experiences. I enjoy partnering with both technical and non-technical stakeholders to identify opportunities, define interaction patterns, and communicate recommendations with clarity.
My background spans UX strategy, usability and accessibility evaluation (WCAG), information architecture, and generative AI-assisted design concepts—especially in data-rich domains like geospatial tools, insurance, and finance. I’m passionate about designing products that feel intuitive, inclusive, and purposeful.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
German
Fluent
Italian
Intermediate
Work Experience
UX Research & Design Internship at ESRI R&D Center
May 1, 2025 - September 30, 2025Researched and designed five AI/NLP integration concepts for geospatial software used by urban planners. Translated research findings and internal stakeholder inputs into prioritized design opportunities. Created interaction concepts and UX patterns for AI-driven experiences including wireframes, storyboards, user flows, and concept sketches. Synthesized ambiguous research into structured design recommendations and presented them to both technical and non-technical audiences. Facilitated cross-functional discussions with developers, product designers, and domain experts to determine where AI assistance delivers the most value.
UX Researcher (Contract) at AIMHIGHER London
December 1, 2024 - February 28, 2025Performed accessibility evaluations (WCAG), usability testing, and user interviews to assess user flows, functionality, navigation, and content. Used affinity mapping to identify five core user pain points, created data-driven user personas, and optimized information architecture to address usability gaps. Produced a comprehensive research report with actionable insights, methodology documentation, and low-fidelity wireframes to support evidence-based design decisions.
Temp Automotive Support at Allianz
July 1, 2022 - August 31, 2023Advised clients on automotive insurance policies, improving communication and clarity for non-technical users.
Assistant Client Advisor (Team WM LATAM Retail) at UBS Zürich
March 1, 2021 - August 31, 2021Provided client support, resolved complaints, and processed daily financial transactions with accuracy as part of an entry-level banking program structure.
Entry-level Banking Program for School Leavers (BEM) at UBS Zürich (BEM program)
October 1, 2019 - February 28, 2021Advised clients, resolved complaints, and handled daily financial transactions accurately within the school-leaver banking program.
Education
BA (Hons) User Experience and User-Interface Design (First Class Honours) at Ravensbourne University London
September 25, 2023 - May 15, 2026BA (Hons) Fashion Design: Womenswear (Year 1) at University of the Arts London (LCF)
September 19, 2021 - June 30, 2022Swiss Matura at Kantonsschule Zürcher Unterland
August 25, 2013 - July 31, 2019Qualifications
UI Design and Figma Mastery (Design mastery)
January 1, 2024 - July 9, 2026Photoshop 2024 Essential Training
January 1, 2024 - July 9, 2026Figma Essential Training: The Basics
January 1, 2024 - July 9, 2026Introduction to Creative Coding with p5.js
January 1, 2024 - July 9, 2026Industry Experience
Software & Internet, Financial Services, Professional Services, Other
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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