Available to hire
I’m Jacqueline M. Elliott, (Jackie) a dedicated remote professional with over a decade of performance
I enjoy co-operative environments and enjoy crafting practical, customer-focused solutions that keep things running smoothly from a distance.
My background includes singing, dancing and acting as well as competitive ballroom competitor. I value clear communication, reliability, and making a positive impact for clients and colleagues alike.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Assistant/Administrative Support at Assistance by Elliott
May 1, 2018 - PresentPart-time assistance to an ill family member. Schedule appointments, gather medical histories and update medical and insurance information in support of claims reimbursement.
Borrower Advocate—Default Prevention at Elwood Staffing, Student Connections
February 1, 2024 - May 1, 2024Subject matter expert on multiple loan programs and products; delivered a world-class customer experience with emphasis on first call resolution, customer satisfaction, and efficiency in a fast-paced environment.
Scorer at BCforward Staffing, DRC (Data Recognition Corporation)
April 1, 2020 - January 1, 2023Scored various School State Testing projects on a contract basis; rated and documented performance for program evaluations.
Customer Service Specialist -- Skip Department at NAVIENT, Department of Education
June 1, 2014 - May 1, 2018Subject matter expert on multiple loan programs; provided a world-class customer experience with focus on first call resolution; coached peers on policies and procedures in a government contract environment; passed federal background check; received bonuses.
CASA Volunteer at CASA
October 1, 2010 - April 1, 2016Court Appointed Special Advocate for Foster Children; watched over and advocated for abused and neglected children to ensure safe, permanent placements; volunteer's stay with each case until closed; passed a state background check.
Education
BS in Marketing at Ball State University
August 2, 1982 - May 30, 1986Qualifications
Industry Experience
Professional Services, Education, Government, Financial Services, Non-Profit Organization
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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