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Customer-focused and brand-aware professional with over six years of experience across customer service, retail and sales environments. I am organised, reliable and detail-oriented, with a strong ability to manage multiple priorities and deliver high-quality customer experiences. Alongside my operational experience, I bring a creative and commercially aware mindset, with a strong understanding of brand voice, content and customer engagement.\n\nI am particularly interested in opportunities that combine customer experience, sales and brand or content, where I can contribute to both business performance and brand growth.…Customer-focused and brand-aware professional with over six years of experience across customer service, retail and sales environments. I am organised, reliable and detail-oriented, with a strong ability to manage multiple priorities and deliver high-quality customer experiences. Alongside my operational experience, I bring a creative and commercially aware mindset, with a strong understanding of brand voice, content and customer engagement.\n\nI am particularly interested in opportunities that combine customer experience, sales and brand or content, where I can contribute to both business performance and brand growth.

Eloise Coel

Content Creator, Copywriter, Social Media Manager, +2

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Customer-focused and brand-aware professional with over six years of experience across customer service, retail and sales environments. I am organised, reliable and detail-oriented, with a strong ability to manage multiple priorities and deliver high-quality customer experiences. Alongside my operational experience, I bring a creative and commercially aware mindset, with a strong understanding of brand voice, content and customer engagement.\n\nI am particularly interested in opportunities that combine customer experience, sales and brand or content, where I can contribute to both business performance and brand growth.…Customer-focused and brand-aware professional with over six years of experience across customer service, retail and sales environments. I am organised, reliable and detail-oriented, with a strong ability to manage multiple priorities and deliver high-quality customer experiences. Alongside my operational experience, I bring a creative and commercially aware mindset, with a strong understanding of brand voice, content and customer engagement.\n\nI am particularly interested in opportunities that combine customer experience, sales and brand or content, where I can contribute to both business performance and brand growth.

Available to hire

Customer-focused and brand-aware professional with over six years of experience across customer service, retail and sales environments. I am organised, reliable and detail-oriented, with a strong ability to manage multiple priorities and deliver high-quality customer experiences. Alongside my operational experience, I bring a creative and commercially aware mindset, with a strong understanding of brand voice, content and customer engagement.\n\nI am particularly interested in opportunities that combine customer experience, sales and brand or content, where I can contribute to both business performance and brand growth.

Skills

Copywriting

Social Media Design

Brand Identity

Experience Level

Copywriting

Expert

Social Media Design

Intermediate

Brand Identity

Intermediate

Language

English

Fluent

Work Experience

Customer Service Advisor at Beaverswood Supply Co Ltd

December 1, 2023 - Present

Manage a high volume of customer enquiries across phone and email, delivering efficient and professional support. Process orders, quotes, refunds and invoices with accuracy. Resolve delivery and order issues by liaising with couriers and internal teams. Build and maintain strong customer relationships to drive repeat business. Maintain organised records and support smooth day-to-day operations. Contribute to improving processes and supporting wider business needs.

Field Sales Representative at Coca-Cola Europacific Partners

September 1, 2025 - December 1, 2025

Represented the brand across a retail territory, maintaining in-store presence and standards. Built and developed relationships with retail partners to support sales growth. Delivered promotional campaigns, POS displays and seasonal activations. Analysed sales performance and adapted approach to improve results. Worked independently, managing time and territory effectively.

Customer Service Advisor (Temporary) at Abbott Laboratories

August 1, 2025 - September 1, 2025

Handled high volumes of customer enquiries in a fast-paced environment. Processed orders and resolved delivery and account issues efficiently. Collaborated with internal teams to ensure smooth and timely fulfilment. Maintained a high level of accuracy and professionalism under pressure.

Barista / Waitress / Bar Staff at Bosco Lounge

January 1, 2022 - December 31, 2023

Led shifts in a fast-paced bar and restaurant environment, ensuring smooth and efficient service. Delivered high-quality customer service, confidently resolving complaints to maintain satisfaction. Supported and coordinated team members during busy service periods. Handled cash transactions accurately and responsibly. Managed multiple responsibilities across bar service and floor service, including coffee preparation during peak hours.

Assistant Manager (Temporary) at Pets Corner

July 1, 2022 - September 30, 2022

Led shifts and supported day-to-day store operations. Managed stock control and maintained high visual merchandising standards. Delivered excellent customer service and supported team performance. Helped ensure a positive and well-organised store environment.

Barista / Shift Leader at Crumbs Coffee

January 1, 2018 - December 31, 2022

Led shifts in a busy café, ensuring smooth and efficient operations. Handled customer complaints confidently, resolving issues to maintain satisfaction. Supported and guided team members during service. Managed café social media, creating content and engaging with customers. Delivered consistent service aligned with brand standards.

Volunteer at Barnardo’s Charity

January 1, 2014 - December 31, 2016

Volunteer experience supporting community initiatives and fundraising activities.