Hi, I’m Elvis Hoko Coventry. I’m a customer service professional with a solid foundation in healthcare and a passion for web design and digital marketing. I translate client needs into actionable digital strategies, backed by strong communication, problem-solving, and a track record of delivering user-centered digital solutions. I hold HubSpot Inbound Sales and Google Project Management certifications, plus hands-on training from a 10-week Digital Marketing course focused on SEO, content marketing, and campaign analytics. I thrive at the intersection of empathy and data to drive measurable ROI in fast-paced environments.

Elvis Hoko

Hi, I’m Elvis Hoko Coventry. I’m a customer service professional with a solid foundation in healthcare and a passion for web design and digital marketing. I translate client needs into actionable digital strategies, backed by strong communication, problem-solving, and a track record of delivering user-centered digital solutions. I hold HubSpot Inbound Sales and Google Project Management certifications, plus hands-on training from a 10-week Digital Marketing course focused on SEO, content marketing, and campaign analytics. I thrive at the intersection of empathy and data to drive measurable ROI in fast-paced environments.

Available to hire

Hi, I’m Elvis Hoko Coventry. I’m a customer service professional with a solid foundation in healthcare and a passion for web design and digital marketing. I translate client needs into actionable digital strategies, backed by strong communication, problem-solving, and a track record of delivering user-centered digital solutions.

I hold HubSpot Inbound Sales and Google Project Management certifications, plus hands-on training from a 10-week Digital Marketing course focused on SEO, content marketing, and campaign analytics. I thrive at the intersection of empathy and data to drive measurable ROI in fast-paced environments.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Advanced

Work Experience

Support Worker at Dignus Group
January 1, 2018 - December 31, 2024
Delivered tailored care plans, improving client engagement through adaptive communication strategies; collaborated with multidisciplinary teams to ensure holistic service delivery; documented service user progress with 100% accuracy; built trust through active listening and solution-based support.
Freelance Web Designer/Developer
January 1, 2024 - Present
Optimised website usability and accessibility via Webflow to enhance brand consistency and user experience; resolved technical SEO issues and interpreted Google Analytics data to guide design decisions; took ownership of customer challenges and drove first-time resolution to reduce repeat queries and improve overall customer satisfaction.

Education

10-week Digital Marketing Course at Althaus Digital
January 1, 2024 - January 1, 2024
Certificate of Higher Education in Physiotherapy at Sheffield Hallam University
January 1, 2020 - January 1, 2022

Qualifications

Functional Skills: English Level 2, Maths Level 1
January 11, 2030 - January 26, 2026
Inbound Sales Certification
January 1, 2024 - January 1, 2026
SEO Certification
January 1, 2024 - January 1, 2025
Google Project Management Certificates
January 1, 2023 - January 26, 2026
OCR Level 1 Certificate in Administration (Business Professional)
May 1, 2015 - January 26, 2026
Level 1 Award in IT User Skills (ITQ)
January 11, 2030 - January 26, 2026

Industry Experience

Healthcare, Professional Services, Software & Internet, Media & Entertainment