Managed client accounts and offered advice to maximize benefits of products and services like CDs and relationship tier perks; processed high volumes of transactions with a high degree of accuracy, reducing regional wait-times and ensuring customer satisfaction; completed comprehensive compliance training to ensure safe and secure branch operations.

Sales and Service Associate at Kohls Corporation

October 1, 2021 - November 1, 2024

Greeted and engaged customers, oversaw more than 250 financial transactions daily with precision, including cash handling, POS operations, KYC verification, obtaining authorizations, check processing, and card payments; opened 1,750 new lines of credit and 3,600 rewards accounts; educated clients on self-service kiosks, Kohls.com, and the Kohls mobile app; resolved 98% of inquiries and complaints without senior management.

Certified Medical Administrative Assistant at Dr. Scott Kaminker, D.D.S.

September 1, 2022 - May 1, 2024

Promoted a neat, friendly, and efficient front desk reception area; managed calendar for five dentists scheduling over 15 patients per shift; maintained a bidirectional telephone system; organized filing systems; coordinated bookkeeping in QuickBooks and Dentrix; processed insurance claims and secured patient information for compliant money collection.

Senior Editor and News Writer at uInterview.com

July 1, 2019 - July 1, 2022

Authored and verified over 4,752 articles and videos; delivered timely coverage on critical political, historical, and financial issues; conducted comprehensive research utilizing ~500 databases; implemented advanced SEO strategies, boosting website traffic by 65%.

Donor Outreach Associate, Student Caller at Baruch College, Alumni Development Fund

January 1, 2018 - January 1, 2020

Provided donor outreach and client support, developing relationships and introducing innovative tools (online chat, inbound calls) to enhance engagement; improved donor retention and success rates by focusing on active repeat donors; onboarded clients while delivering exceptional customer service and meeting targets; served as liaison to cross-functional teams.

Financial Analyst Intern at Bank Novo

May 1, 2017 - May 1, 2019

Conducted comprehensive financial analysis and market research to identify key trends; produced weekly analytical reports and visualizations; developed advanced financial models to improve forecasting accuracy; empowered teams with data insights to strengthen investment planning.

Economic and Legislative Policies Intern at Council Member Robert E. Cornegy III (District-36)

May 1, 2015 - May 1, 2017

Spearheaded planning, promotion, and execution of over 75 high-impact events; conducted in-depth policy and legislative research; drafted policies, regulatory documents, budgets, and amendments; managed correspondence and organized documents for retrieval.