Emma Hemphill

Collaborated with a fellow designer to develop a full brand identity for a Calgary-based renovation and landscaping company; Designed two complete brand systems (Burnsfield and Urban Farming), including logos, submarks, wordmarks, and multi-format variations (dark, light, greyscale); Produced cohesive deliverables: website (Wix), brand guidelines, social media assets, brochure, business cards, apparel, decals, and signage; Applied Adobe Creative Suite (Photoshop, Illustrator, InDesign) to execute consistent, high-quality visual assets across platforms; Led weekly client check-ins to gather feedback and iterate designs, ensuring alignment with project goals; Evaluated project success using SMART goals; delivered final assets within a 100-hour timeline

Delivered high-volume customer service during peak holiday season in a fast-paced retail environment; Learned product knowledge, pricing, and materials within one week to meet seasonal demand; Achieved sales targets of up to $3,000 per shift; Assisted up to 100 customers per hour while managing transactions, online orders, and replenishment; Used brand storytelling techniques to drive sales; Coordinated support, breaks, and customer assistance

Opened and closed procedures, including cash handling and store security protocols; Monitored and reported on sales KPIs (daily, weekly, monthly) to support team performance; Managed high-volume service (60+ customers/hour), resolving conflicts and supporting team operations; Delegated tasks and supervised staff for efficiency during peak hours; Maintained visual merchandising standards, including seasonal resets; Processed up to 100+ online orders daily