Emmanuel Garcia

Mobility Solution Executive/B2B Outbound Sales Rep at Orkestra Communications Group

Provided administrative and sales support for B2B clients by researching prospects, managing CRM records, and coordinating outbound outreach activities. Conducted proactive account reviews to identify opportunities, maintained accurate documentation of client interactions, and ensured timely follow-ups. Supported client communications through email and phone, organized account data using CRM and spreadsheets, and assisted with solution recommendations related to telecommunications and business services. Collaborated with internal teams and external partners to ensure smooth execution of outreach and account management tasks while consistently meeting performance targets in a fast-paced, remote environment.

CSR/TSR/Sales/SME/Team Lead at Concentrix

Provided high-level administrative and customer support for a large telecommunications account by managing inbound communications, maintaining accurate customer records, and resolving account, billing, and technical inquiries. Ensured all interactions were properly documented in CRM systems and followed up as needed to maintain service quality and client satisfaction. Supported team operations as a Subject Matter Expert and Team Lead by assisting with process documentation, quality monitoring, task coordination, and mentoring team members. Consistently met performance metrics while handling multiple tasks in a fast-paced environment, demonstrating strong organization, attention to detail, and professional communication.