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I’m Emmanuel Chiagozie Oko yeifeanyi, a reliable, detail-oriented customer service and admin professional with four years of continuous client-facing experience. I’m known for staying calm under pressure, handling multiple requests at once, and communicating clearly in both writing and in person—whether I’m supporting staff and parents or responding to client needs remotely.…

EMMANUEL CHIAGOZIE OKOYEIFEANYI

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I’m Emmanuel Chiagozie Oko yeifeanyi, a reliable, detail-oriented customer service and admin professional with four years of continuous client-facing experience. I’m known for staying calm under pressure, handling multiple requests at once, and communicating clearly in both writing and in person—whether I’m supporting staff and parents or responding to client needs remotely.…

Available to hire

I’m Emmanuel Chiagozie Oko yeifeanyi, a reliable, detail-oriented customer service and admin professional with four years of continuous client-facing experience. I’m known for staying calm under pressure, handling multiple requests at once, and communicating clearly in both writing and in person—whether I’m supporting staff and parents or responding to client needs remotely.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Beginner

Language

English

Advanced

Work Experience

Freelance Writer & Client Services at Independent (Freelancing Heads)

January 1, 2025 - Present

Managed ongoing communication with 28+ remote clients, clarifying requirements, providing status updates, and resolving concerns to maintain a zero-complaint, repeat-client track record. Balanced multiple concurrent client requests independently in a fully remote environment, consistently meeting deadlines and quality expectations without direct supervision.

Head of Department (ICT) at Freelancer - Freelancing Heads

January 1, 2025 - Present

Currently working as a freelancer. Opened to Academic Writing, Letter typing and editing, School/Personal Project work.

Secretary at Archbishop Heerey Tech. College

January 1, 2025 - September 23, 2025

Worked as a school secretary.

School Secretary — Promoted to Head of ICT Department at Archbishop Heerey Technical College

May 1, 2024 - January 1, 2025

Served as the primary point of contact for staff and parent inquiries, resolving concerns promptly via phone, in person, and writing. Managed official correspondence including letters, memos, and notices with accurate documentation and timely follow-through. Earned a promotion from Secretary to Head of ICT Department within 8 months by proactively troubleshooting and resolving issues across the school’s 38 computer systems for staff and students. Redesigned the school’s filing and correspondence system, improving response time and record accuracy—building strong processes that translate directly to ticketing and case documentation.

Computer Operationist at Xtrapoint Computer Ltd.

May 1, 2024 - September 23, 2025

Worked on letter typing, project typing and seminar project works.

Secretary at Archbishop Heerey Technical College

May 1, 2024 - Present

Currently working as a school secretary.

Computer Operator at Xtrapoint Computer Ltd.

May 1, 2024 - September 23, 2025

Worked as a Computer Operator there for a year and some months.

Computer Operator at Xtrapoint Computer Ltd.

August 1, 2022 - May 1, 2024

Provided in-person customer service to walk-in and corporate clients by understanding needs and delivering accurate results on first submission. Handled client concerns and revision requests calmly and professionally, maintaining strong customer relationships under deadline pressure.