I am a versatile and customer-oriented Sales & Marketing professional with nearly 7 years of experience in client communication, service quality, and process coordination. I excel at managing customer inquiries, addressing complaints, collaborating cross-functionally, and providing strategic insights to enhance satisfaction and retention. Skilled in supporting service operations and optimizing internal processes, I am ready to step into a leadership role in customer service. Throughout my career, I have taken on diverse roles from community management to digital marketing and sales assistance, crafting tailored proposals, managing advertising campaigns, and improving user experience on websites. My passion lies in creating impactful digital content and driving business growth through effective marketing strategies.

I am a versatile and customer-oriented Sales & Marketing professional with nearly 7 years of experience in client communication, service quality, and process coordination. I excel at managing customer inquiries, addressing complaints, collaborating cross-functionally, and providing strategic insights to enhance satisfaction and retention. Skilled in supporting service operations and optimizing internal processes, I am ready to step into a leadership role in customer service. Throughout my career, I have taken on diverse roles from community management to digital marketing and sales assistance, crafting tailored proposals, managing advertising campaigns, and improving user experience on websites. My passion lies in creating impactful digital content and driving business growth through effective marketing strategies.

Available to hire

I am a versatile and customer-oriented Sales & Marketing professional with nearly 7 years of experience in client communication, service quality, and process coordination. I excel at managing customer inquiries, addressing complaints, collaborating cross-functionally, and providing strategic insights to enhance satisfaction and retention. Skilled in supporting service operations and optimizing internal processes, I am ready to step into a leadership role in customer service.

Throughout my career, I have taken on diverse roles from community management to digital marketing and sales assistance, crafting tailored proposals, managing advertising campaigns, and improving user experience on websites. My passion lies in creating impactful digital content and driving business growth through effective marketing strategies.

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Language

French
Fluent
English
Fluent
Arabic
Advanced

Work Experience

Digital Marketer (Freelance) at Y.O.
December 31, 2023 - August 6, 2025
Created content for social media and websites; optimized content for SEO with keywords, meta descriptions, and linking; researched keywords for Google AdWords; planned and managed online advertising campaigns on platforms such as Google AdWords, Facebook, and LinkedIn.
Digital Marketing Assistant at Integration Objects
January 1, 2021 - August 6, 2025
Built yearly marketing strategies and action plans; gathered competitive intelligence; managed SEO/SEM/SEA/SMO; handled internal marketing; planned and managed online advertising campaigns; created online and printed marketing materials; managed communications including newsletters, press releases, email, social media, and blog posts; prepared marketing reports; collaborated closely with development and sales departments on new products and features.
Sales & Marketing Assistant at Integration Objects
January 1, 2021 - Present
Primary contact for clients and prospects ensuring prompt and personalized responses; facilitated renewal of client maintenance contracts to ensure customer retention; collaborated with technical and sales teams to resolve client issues; crafted tailored proposals aligned with client needs; developed internal documentation to boost team efficiency; managed multiple communication channels including newsletters, press releases, emails, social media, and blog content; monitored and analyzed KPIs to optimize commercial processes; proposed and executed website enhancements for improved user experience.
Community Manager at Integration Objects
January 1, 2019 - August 6, 2025
Managed customer interaction on digital platforms responding to queries; ensured brand alignment; reported recurring client issues and suggested improvements to management and support teams.
Community Manager at Digital Management
January 1, 2018 - August 6, 2025
Managed social media accounts including content curation and interaction moderation; conducted trend analysis and generated performance reports to track growth and engagement; contributed to enhancing the brand's online reputation.

Education

Masters in Science and Technology of Business Intelligence at ISG Tunis
January 1, 2013 - January 1, 2017

Qualifications

The fundamentals of Digital Marketing Google Credential
January 11, 2030 - August 6, 2025

Industry Experience

Professional Services, Software & Internet, Media & Entertainment