Bakramov Erchimen

Drove measurable growth in revenue and LTV by implementing VIP account management and community-led monetization triggers. Lifted Day-30 retention from 12% to 30% via redesigned player onboarding and a comprehensive knowledge base. Increased event participation from 15% to 50% of DAU through proactive outreach and community activation strategies. Scaled organic installs by 300–500% using viral short-form video production and improved outreach scripts. Managed operations across multiple servers/hubs with automated workflow support, and led full-cycle localization and market adaptation of game docs and marketing assets for CIS/global audiences. Established internal SOPs, set team KPIs, mentored new hires, and streamlined department operations.

Managed live operations and community performance using SQL-based data analysis, KPI/SLA/OKR/AHT tracking, and continuous optimization of operational workflows. Led high-volume content moderation and ensured policy compliance for live audio/video assets. Spearheaded training and onboarding systems (end-to-end onboarding programs and staff learning methodologies) and built internal team initiatives to improve engagement during the COVID-19 period. Drove revenue and LTV growth via VIP account management and community-driven monetization triggers, improved Day-30 retention through redesigned player onboarding and an expanded knowledge base, and increased event participation through proactive outreach and community activations. Scaled organic installs using viral short-form video production and optimized outreach scripts. Managed community operations across multiple servers and hubs and supported product localization and market adaptation.

Provided crisis management and revenue mitigation by countering critical platform update issues that caused large-scale user payment failures; engineered a targeted user-rescue approach via segmented push notifications and coupon distribution to quickly restore revenue to baseline. Optimized premium VIP segments by engineering and scaling high-spend segments while maintaining controlled data-backed coupon burn rates and driving growth in the active VIP user base. Revitalized community hubs by executing 30+ end-to-end promotional campaigns across VK/Telegram, pioneering social-channel launches, and supporting strategic growth of new media channels. Organized high-impact live-ops promotional campaigns in collaboration with Tier-1 partners and managed large-scale offline/online promotional events. Used SQL to track user behavior, analyze campaign performance, and build predictive churn-prevention frameworks for VIP activity.