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Hi, I’m Erica Kim—a marketing enthusiast currently pursuing an MSc in Communication Science at the University of Amsterdam. I love turning data into compelling stories that resonate with diverse audiences and drive measurable growth. My hands-on experience spans digital marketing, SEO, content creation, and multilingual communications, with a focus on customer experience and brand-building in fast-paced industries like aviation and hospitality. I’m excited to apply analytical thinking and creative problem-solving to help brands connect with people in meaningful ways.…Hi, I’m Erica Kim—a marketing enthusiast currently pursuing an MSc in Communication Science at the University of Amsterdam. I love turning data into compelling stories that resonate with diverse audiences and drive measurable growth. My hands-on experience spans digital marketing, SEO, content creation, and multilingual communications, with a focus on customer experience and brand-building in fast-paced industries like aviation and hospitality. I’m excited to apply analytical thinking and creative problem-solving to help brands connect with people in meaningful ways.

Erica Kim

Content Creator, Copywriter, Social Media Manager, +4

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Hi, I’m Erica Kim—a marketing enthusiast currently pursuing an MSc in Communication Science at the University of Amsterdam. I love turning data into compelling stories that resonate with diverse audiences and drive measurable growth. My hands-on experience spans digital marketing, SEO, content creation, and multilingual communications, with a focus on customer experience and brand-building in fast-paced industries like aviation and hospitality. I’m excited to apply analytical thinking and creative problem-solving to help brands connect with people in meaningful ways.…Hi, I’m Erica Kim—a marketing enthusiast currently pursuing an MSc in Communication Science at the University of Amsterdam. I love turning data into compelling stories that resonate with diverse audiences and drive measurable growth. My hands-on experience spans digital marketing, SEO, content creation, and multilingual communications, with a focus on customer experience and brand-building in fast-paced industries like aviation and hospitality. I’m excited to apply analytical thinking and creative problem-solving to help brands connect with people in meaningful ways.

Available to hire

Hi, I’m Erica Kim—a marketing enthusiast currently pursuing an MSc in Communication Science at the University of Amsterdam. I love turning data into compelling stories that resonate with diverse audiences and drive measurable growth.

My hands-on experience spans digital marketing, SEO, content creation, and multilingual communications, with a focus on customer experience and brand-building in fast-paced industries like aviation and hospitality. I’m excited to apply analytical thinking and creative problem-solving to help brands connect with people in meaningful ways.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Korean

Fluent

Dutch

Beginner

Japanese

Beginner

Work Experience

Food Server at Takumi Ramen Amsterdam

January 1, 2023 - Present

Efficient communication, adaptability, and teamwork skills gained through interactions with diverse customers and coworkers.

English Tutor at Soomgo

April 1, 2022 - July 1, 2022

Taught two elementary school children and two adults in English, focusing on debate, conversational, and working proficiency in English.

Marketing Intern

February 1, 2025 - July 1, 2025

Wrote website blogs, designed social media posts, and implemented SEO on web pages to increase traffic.

Marketing Intern at YOURCE (Global Aviation Compensation Solution Company)

February 1, 2025 - July 1, 2025

Managed digital marketing initiatives for a flight compensation business, developing data-driven strategies to boost brand visibility and accelerate customer acquisition for delayed or cancelled flight claims. Produced SEO-optimized aviation content via Craft CMS, coordinated multilingual blog strategies with native speakers, published real-time updates on airline disruptions to drive site traffic and assist passenger claims, and created engaging social content (Instagram visuals) drawn from high-rated Trustpilot reviews to enhance brand credibility. Also performed website optimisation, including fixing broken links, updating pricing, and conducting competitor analysis to improve conversion rates and health metrics; drafted internal newsletters to align teams around key updates; analyzed customer feedback (Trustpilot reviews) to identify pain points and improve service quality.

Customer Service Specialist at Takumi Ramen Amsterdam

January 1, 2023 - Present

Provided customer services, including order-taking, meal service, payment processing, and inventory checks; maintained professional interactions to ensure high customer satisfaction in a fast-paced retail environment; supported team operations and contributed to service excellence.