Available to hire
I’m a customer service professional with 10+ years of experience, specializing in online gaming. I thrive in fast-paced environments and enjoy shaping clear, engaging content across platforms. I’m motivated by helping teams deliver great results and build strong client relationships.
Beyond support, I create video content, manage social media presence, and design materials to boost brand presence. I’m always looking for ways to improve processes and deliverables while maintaining a friendly, collaborative approach.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Video Editor at KF Insider
December 31, 2023 - October 1, 2025Create content to promote Kagandahang Flores boot camp. Repurpose video content in different social media formats based on the week’s latest episode.
Video Editor at KF Insider
December 31, 2023 - September 30, 2025Create content to promote Kagandahang Flores boot camp; repurpose video content into different social media formats based on the latest weekly episode.
Video Editor at KF Insider
January 1, 2023 - September 30, 2025Create content to promote Kagandahang Flores boot camp. Repurpose video content in different social media formats based on the week's latest episode.
Video Editor at Titan Marketer
January 1, 2019 - PresentCreate content that will help increase client’s sales and presence. Repurpose video content from previous videos in different social media formats.
Video Editor at Titan Marketer
January 1, 2019 - PresentCreate content that will help increase client sales and presence. Repurpose video content from previous videos in different social media formats.
Video Editor at Titan Marketer
January 1, 2019 - PresentCreate content to increase clients' sales and presence; repurpose video content from previous videos for different social media formats.
Team Manager at William Hill Online
May 31, 2018 - October 1, 2025Monitor progress of agents' performance; assist agents in their improvement through constant coaching and action plans; ensure the department meets the Service Level Agreement on a daily basis.
Team Manager at William Hill Online
May 31, 2018 - September 30, 2025Monitor progress of agents' performance; coach and implement action plans; ensure the department meets the Service Level Agreement daily.
Customer Representative at Help Flow
January 1, 2018 - PresentProvide exceptional customer service to potential clients. Upsell the latest products when necessary.
Customer Representative at Help Flow
January 1, 2018 - PresentProvide exceptional customer service to potential clients. Upsell the latest products when necessary.
Customer Representative at Help Flow
January 1, 2018 - PresentProvide exceptional customer service to potential clients; upsell when necessary.
Shift Supervisor at William Hill Online
December 31, 2013 - October 1, 2025Monitor agents' activities in real time; provide assistance by serving as a floor-walker; take frontline tasks to help out in meeting the Service Level Agreement.
Shift Supervisor at William Hill Online
December 31, 2013 - September 30, 2025Monitor agents’ activities in real time; provide frontline assistance as a floor-walker; manage frontline tasks to meet SLA.
Shift Supervisor at William Hill Online
December 1, 2013 - September 30, 2025Monitor agent's progress and performance in real time. Provide assistance as floor-walker and take frontline tasks to help meet the Service Level Agreement on a daily basis.
Customer Sales Representative at Influent Philippines Incorporated
December 31, 2005 - October 1, 2025Answer calls from customers; offer the latest products and provide upsell for each sale.
Customer Sales Representative at Influent Philippines Incorporated
December 31, 2005 - September 30, 2025Answer calls from customers; offer latest products and provide up-sell for each sale.
Customer Sales Representative at Influ ent Philippines Incorporated
December 1, 2005 - September 30, 2025Answer calls from customers. Offer the latest products and provide upsell for each sale.
Education
Bachelor of Arts in Mass Communication at Pamantasan ng Lungsod ng Maynila
January 1, 2000 - December 31, 2004High School at Arellano High School, UN Avenue, Manila
January 1, 1996 - December 31, 2000Elementary Education at St. Anthony School Singalong, Manila
January 1, 1991 - December 31, 1996Bachelor of Arts in Mass Communication at Pamantasan ng Lungsod ng Maynila
January 1, 2000 - January 1, 2004High School Diploma at Arellano High School, UN Avenue, Manila
January 1, 1996 - January 1, 2000Elementary Education at St. Anthony School Singalong, Manila
January 1, 1991 - January 1, 1996Bachelor of Arts in Mass Communication at Pamantasan ng Lungsod ng Maynila
January 1, 2000 - December 31, 2004High School Education at Araullo High School
January 1, 1996 - December 31, 2000Elementary Education at St. Anthony School Singalong
January 1, 1991 - December 31, 1996Qualifications
Leadership Development Program (Six Sigma Yellow Belt)
September 23, 2016 - September 30, 2025Leadership Development Program
September 23, 2016 - September 30, 2025Six Sigma Yellow Belt
May 23, 2017 - September 30, 2025Leadership Development Program
September 23, 2016 - October 1, 2025Six Sigma Yellow Belt
May 23, 2017 - October 1, 2025Industry Experience
Gaming, Media & Entertainment, Professional Services, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Video Editor
We have the best video editor experts on Twine. Hire a video editor in Manila today.