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I'm a versatile professional with experience in marketing, communications and tech, focused on user-centered digital products and customer experiences. Blending strategy, writing and hands-on development, I've built and shipped customer-focused solutions for global brands and startups alike. I've lived in the US, Japan, New Zealand and Australia, bringing a collaborative, cross-cultural mindset to teams. I'm a proactive learner and adapter who enjoys turning complex requirements into clear, practical work — from wireframes and prototypes to campaigns and training materials.…I'm a versatile professional with experience in marketing, communications and tech, focused on user-centered digital products and customer experiences. Blending strategy, writing and hands-on development, I've built and shipped customer-focused solutions for global brands and startups alike. I've lived in the US, Japan, New Zealand and Australia, bringing a collaborative, cross-cultural mindset to teams. I'm a proactive learner and adapter who enjoys turning complex requirements into clear, practical work — from wireframes and prototypes to campaigns and training materials.

Erin Huien Lim

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I'm a versatile professional with experience in marketing, communications and tech, focused on user-centered digital products and customer experiences. Blending strategy, writing and hands-on development, I've built and shipped customer-focused solutions for global brands and startups alike. I've lived in the US, Japan, New Zealand and Australia, bringing a collaborative, cross-cultural mindset to teams. I'm a proactive learner and adapter who enjoys turning complex requirements into clear, practical work — from wireframes and prototypes to campaigns and training materials.…I'm a versatile professional with experience in marketing, communications and tech, focused on user-centered digital products and customer experiences. Blending strategy, writing and hands-on development, I've built and shipped customer-focused solutions for global brands and startups alike. I've lived in the US, Japan, New Zealand and Australia, bringing a collaborative, cross-cultural mindset to teams. I'm a proactive learner and adapter who enjoys turning complex requirements into clear, practical work — from wireframes and prototypes to campaigns and training materials.

Available to hire

I’m a versatile professional with experience in marketing, communications and tech, focused on user-centered digital products and customer experiences. Blending strategy, writing and hands-on development, I’ve built and shipped customer-focused solutions for global brands and startups alike.

I’ve lived in the US, Japan, New Zealand and Australia, bringing a collaborative, cross-cultural mindset to teams. I’m a proactive learner and adapter who enjoys turning complex requirements into clear, practical work — from wireframes and prototypes to campaigns and training materials.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Chinese

Advanced

Japanese

Advanced

Work Experience

Technical Customer Success Manager at Moneythor

April 1, 2022 - March 1, 2024

Partnered with banks and financial institutions across Southeast Asia, Hong Kong, Australia and New Zealand to deliver innovative customer experiences on their digital channels. Translated business requirements into technical specifications, creating use cases in financial literacy, marketing, gamification, and cross-selling. Implemented campaigns and features end-to-end, including writing code in HTML, CSS and JavaScript, testing, developing detailed project documentation and user guides, and up to L2/L3 support.

Agricultural Assistant (Working Holiday) at New Zealand – Working Holiday

January 1, 2019 - January 1, 2021

Career break to explore interests in agriculture. Worked as an assistant in a wine bottling factory, an apple orchard, hazelnut farm and a plant nursery; interacted with locals and travelers from around the world.

Senior Account Executive at Rice Communications

August 1, 2017 - August 1, 2019

Supported clients across B2B tech and corporate sectors: Eaton, Pure Storage, Singapore Post, Yale-NUS College, Digital Realty. Extensive involvement in new business, winning five accounts and building five other new accounts from the ground up. Provided marketing activities and client communications.