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I'm a First Class Psychology graduate currently completing a Master's in Research Methods. I have over five years of experience in customer service, hospitality, retail, and team leadership.

About

I’m a First Class Psychology graduate currently completing a Master’s in Research Methods. I have over five years of experience in customer service, hospitality, retail, and team leadership. I’ve managed busy venues, led teams, coordinated events, created social media content, and consistently delivered outstanding customer experiences. I excel at clear communication, problem solving, digital marketing, and operations management.

I’m now seeking opportunities to transition into marketing, events, communications, administration, or project support roles with room for professional development and impact. I bring a hands-on, collaborative approach and a track record of turning ideas into engaging campaigns and smooth-running operations.

  • 7 years' experience
  • Joined June 2026

Industry experience

  • Travel & Hospitality
  • Retail
  • Media & Entertainment
  • Professional Services
  • Education

Work experience· 6 roles

Assistant Manager · The Mash Tun, Brighton & HoveSep 2023 – Present · 3 yrs 3 mos

Managed a team of six bartenders during busy trading periods, oversaw day-to-day venue operations, cash handling and end-of-day reconciliation, stock management and deliveries, supported staff training, and resolved customer concerns. Created social media content and marketing materials for events, contributing to digital marketing and audience engagement.

Supervisor & Bartender · The Tempest Inn, BrightonMar 2022 – Aug 2023 · 1 yr 6 mos

Supervised bar operations in a high-volume seafront venue; delivered excellent customer service at large-scale events; trained and supported new staff members; developed organizational skills to perform effectively in fast-paced environments.

Steward · E3 Events Ltd, BrightonNov 2021 – Dec 2021 · 2 mos

Assisted with event operations and customer management; scanned tickets and directed attendees; collaborated within a large events team in a high-pressure environment.

Barista · BaxterStorey, BristolDec 2019 – Jun 2021 · 1 yr 7 mos
Stock Replenishment Assistant & Sales Assistant · Topshop, BristolDec 2018 – Nov 2019 · 1 yr
Sales Assistant · JD Sports, BristolJul 2018 – Nov 2018 · 5 mos

Education

MSc Research Methods · University of Brighton2030 – 2026
BSc Psychology (First Class Honours) · University of Brighton2021 – 2024

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