I'm a First Class Psychology graduate currently completing a Master's in Research Methods. I have over five years of experience in customer service, hospitality, retail, and team leadership. I've managed busy venues, led teams, coordinated events, created social media content, and consistently delivered outstanding customer experiences. I excel at clear communication, problem solving, digital marketing, and operations management. I'm now seeking opportunities to transition into marketing, events, communications, administration, or project support roles with room for professional development and impact. I bring a hands-on, collaborative approach and a track record of turning ideas into engaging campaigns and smooth-running operations.

I'm a First Class Psychology graduate currently completing a Master's in Research Methods. I have over five years of experience in customer service, hospitality, retail, and team leadership. I've managed busy venues, led teams, coordinated events, created social media content, and consistently delivered outstanding customer experiences. I excel at clear communication, problem solving, digital marketing, and operations management. I'm now seeking opportunities to transition into marketing, events, communications, administration, or project support roles with room for professional development and impact. I bring a hands-on, collaborative approach and a track record of turning ideas into engaging campaigns and smooth-running operations.

Available to hire

I’m a First Class Psychology graduate currently completing a Master’s in Research Methods. I have over five years of experience in customer service, hospitality, retail, and team leadership. I’ve managed busy venues, led teams, coordinated events, created social media content, and consistently delivered outstanding customer experiences. I excel at clear communication, problem solving, digital marketing, and operations management.

I’m now seeking opportunities to transition into marketing, events, communications, administration, or project support roles with room for professional development and impact. I bring a hands-on, collaborative approach and a track record of turning ideas into engaging campaigns and smooth-running operations.

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Language

English
Fluent

Work Experience

Assistant Manager at The Mash Tun, Brighton & Hove
September 1, 2023 - Present
Managed a team of six bartenders during busy trading periods, oversaw day-to-day venue operations, cash handling and end-of-day reconciliation, stock management and deliveries, supported staff training, and resolved customer concerns. Created social media content and marketing materials for events, contributing to digital marketing and audience engagement.
Supervisor & Bartender at The Tempest Inn, Brighton
March 1, 2022 - August 1, 2023
Supervised bar operations in a high-volume seafront venue; delivered excellent customer service at large-scale events; trained and supported new staff members; developed organizational skills to perform effectively in fast-paced environments.
Steward at E3 Events Ltd, Brighton
November 1, 2021 - December 1, 2021
Assisted with event operations and customer management; scanned tickets and directed attendees; collaborated within a large events team in a high-pressure environment.
Barista at BaxterStorey, Bristol
December 1, 2019 - June 1, 2021
Prepared and served beverages and food in a busy corporate environment; delivered high-quality customer service; developed strong teamwork, multitasking, and time-management skills.
Stock Replenishment Assistant & Sales Assistant at Topshop, Bristol
December 1, 2018 - November 1, 2019
Managed stock replenishment and online order fulfilment; assisted customers across multiple departments; maintained visual merchandising standards and stock accuracy.
Sales Assistant at JD Sports, Bristol
July 1, 2018 - November 1, 2018
Assisted customers in footwear and clothing departments; operated tills and handled transactions; delivered excellent customer service in a fast-paced retail environment.

Education

MSc Research Methods at University of Brighton
January 11, 2030 - June 18, 2026
BSc Psychology (First Class Honours) at University of Brighton
January 1, 2021 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Retail, Media & Entertainment, Professional Services, Education