Hi, I’m Esther Onyemah N. Ohiri, a dedicated customer support professional with extensive experience handling inquiries and resolving issues across multiple channels, including phone, email, and live chat. I pride myself on clear communication, empathy, and a proactive approach to ensuring customer satisfaction in fast-paced environments. Over the years, I’ve collaborated with cross-functional teams to streamline processes, reduce escalations, and turn challenging interactions into positive outcomes. I’m fluent in English, Igbo, and Yoruba, with basic French, and I continuously seek opportunities to grow my skills in relationship-building and problem-solving.

ESTHER ONYEMAH N. OHIRI

Hi, I’m Esther Onyemah N. Ohiri, a dedicated customer support professional with extensive experience handling inquiries and resolving issues across multiple channels, including phone, email, and live chat. I pride myself on clear communication, empathy, and a proactive approach to ensuring customer satisfaction in fast-paced environments. Over the years, I’ve collaborated with cross-functional teams to streamline processes, reduce escalations, and turn challenging interactions into positive outcomes. I’m fluent in English, Igbo, and Yoruba, with basic French, and I continuously seek opportunities to grow my skills in relationship-building and problem-solving.

Available to hire

Hi, I’m Esther Onyemah N. Ohiri, a dedicated customer support professional with extensive experience handling inquiries and resolving issues across multiple channels, including phone, email, and live chat. I pride myself on clear communication, empathy, and a proactive approach to ensuring customer satisfaction in fast-paced environments.

Over the years, I’ve collaborated with cross-functional teams to streamline processes, reduce escalations, and turn challenging interactions into positive outcomes. I’m fluent in English, Igbo, and Yoruba, with basic French, and I continuously seek opportunities to grow my skills in relationship-building and problem-solving.

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Experience Level

Expert
Intermediate

Language

English
Fluent
Igbo
Advanced
Yoruba
Advanced
French
Beginner

Work Experience

Customer Service Representative & Administrator at Vine Health Paramedic Services
January 1, 2025 - January 1, 2025
Addressed customer queries and complaints across channels; collaborated with management to improve customer experience and achieve high satisfaction; processed requests and resolved issues promptly.
Customer Service Support at Starexx Luxury Apartment
January 1, 2023 - January 1, 2023
Assisted clients with daily hotel and service inquiries; developed professional customer handling skills; resolved issues through quick, responsive support; collaborated with other teams to enhance customer experiences.

Education

Diploma in Business Administration and Management at Lagos State Polytechnic
January 1, 2008 - January 1, 2013

Qualifications

IELTS
January 1, 2025 - January 1, 2025
COSHH Risk Assessor
January 1, 2025 - January 1, 2025
First Aid Certificate
January 1, 2022 - January 1, 2022
Certificate in Occupational Health and Safety Management
January 1, 2021 - January 1, 2021
Training on Communication Skills
January 1, 2022 - January 1, 2022
World Education Services (WES) Credential Evaluation
January 1, 2021 - January 1, 2021

Industry Experience

Healthcare, Travel & Hospitality, Professional Services, Other