I am Esther Tang Jia Wen, a product and design leader passionate about creating purposeful, seamless digital experiences that connect business strategy with human needs. With more than a decade of experience leading UX, product design, and digital innovation across banking, healthcare, and energy tech, I bridge creativity and strategy to shape products users love and businesses grow from. I lead multidisciplinary teams to think beyond pixels, delivering clarity, value, and measurable impact in every interaction. My work spans designing and optimizing banking journeys—registration, transactions, wealth management, ATM and multi-currency accounts—while developing UI frameworks and UX flows for web and mobile banking. I collaborate with stakeholders to translate compliance and security requirements into intuitive experiences, back research and testing to refine usability and adoption, and mentor junior UI/UX professionals to grow their skills.

Esther Tang

I am Esther Tang Jia Wen, a product and design leader passionate about creating purposeful, seamless digital experiences that connect business strategy with human needs. With more than a decade of experience leading UX, product design, and digital innovation across banking, healthcare, and energy tech, I bridge creativity and strategy to shape products users love and businesses grow from. I lead multidisciplinary teams to think beyond pixels, delivering clarity, value, and measurable impact in every interaction. My work spans designing and optimizing banking journeys—registration, transactions, wealth management, ATM and multi-currency accounts—while developing UI frameworks and UX flows for web and mobile banking. I collaborate with stakeholders to translate compliance and security requirements into intuitive experiences, back research and testing to refine usability and adoption, and mentor junior UI/UX professionals to grow their skills.

Available to hire

I am Esther Tang Jia Wen, a product and design leader passionate about creating purposeful, seamless digital experiences that connect business strategy with human needs. With more than a decade of experience leading UX, product design, and digital innovation across banking, healthcare, and energy tech, I bridge creativity and strategy to shape products users love and businesses grow from. I lead multidisciplinary teams to think beyond pixels, delivering clarity, value, and measurable impact in every interaction.

My work spans designing and optimizing banking journeys—registration, transactions, wealth management, ATM and multi-currency accounts—while developing UI frameworks and UX flows for web and mobile banking. I collaborate with stakeholders to translate compliance and security requirements into intuitive experiences, back research and testing to refine usability and adoption, and mentor junior UI/UX professionals to grow their skills.

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Work Experience

Assistant Manager, UI/UX Design at Hong Leong Bank Berhad
March 31, 2020 - March 31, 2020
Designed and optimized banking journeys such as registration, transactions, wealth management system, ATM and multi-currency account experiences. Developed UI frameworks and UX flows for web and mobile banking products. Collaborated with stakeholders to translate compliance and security needs into intuitive experiences. Supported research and testing initiatives to refine product usability and adoption. Assisted in training and mentoring of junior UI/UX team on projects.
UI/UX Designer at Sunway Berhad
March 31, 2018 - March 31, 2018
Enhanced Sunway’s website to improve user experience, interactions, and brand perception by optimizing navigation, usability, and web design in alignment with corporate identity. Consulted and advised regarding web and digital publication for better brand awareness or campaign conversion. Designed digital experiences and marketing interfaces aligned with corporate identity.
UI/UX Designer at Health4U Solutions Sdn Bhd (BookDoc)
October 31, 2021 - October 31, 2021
Aligned strategically with stakeholders and product managers to define UX strategies for healthcare web and app platforms. Designed end-to-end journeys for online consultation, e-prescription, virtual run challenges and digital health campaigns. Conducted detailed competitive research and identified unique positioning to set our products apart from others. Delivered wireframes, prototypes, and visual systems aligned with business KPIs.
Design & Innovation Manager (UI/UX) at Plus Xnergy Edge Technologies Sdn. Bhd.
November 30, 2022 - November 30, 2022
Collaborated closely with product, engineering and management teams to gather user requirements, validate ideas through prototypes and usability insights. Incorporated customer feedback, usage metrics, and usability findings into design to enhance user experience. Identified opportunities for improvisation and create new products. Mentored and coached designers to grow in problem-solving, research, and strategic design. Built design cultures that balance creativity, practicality, and measurable results.
UI/UX Lead at Visamed International Sdn. Bhd. (EWAMED)
February 1, 2023 - November 2, 2025
Lead a cross-functional team of Business Analysts, UI/UX Designers, and QA Engineers to deliver high-quality, user-centered digital products across healthcare and related industries. Oversee the full product lifecycle from planning and development to deployment and optimization, ensuring timely delivery and smooth rollouts. Collaborate closely with clients and internal stakeholders to align technical feasibility, user needs, and business objectives for every project. Drive the end-to-end UI/UX process, including user research, wireframing, prototyping, testing, and iterative improvements. Work closely with the marketing and growth teams to design engaging features (e.g., gamification), which helped boost user engagement and retention across key products. Successfully launched 10+ products and major features, driving digital transformation in healthcare and enhancing patient engagement and accessibility.
Web Designer at Sky Tomato Sdn Bhd
February 28, 2015 - February 28, 2015
Designed responsive websites and brand visuals for SME clients using HTML5, CSS3, and WordPress. Built and maintained cohesive brand touchpoints through both digital and print collaterals.

Education

Bachelor of Media & Creative Studies at Universiti Tunku Abdul Rahman (UTAR)
January 11, 2030 - November 2, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Financial Services, Education, Media & Entertainment, Professional Services, Software & Internet