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I am a dedicated Customer Service Specialist with years of experience supporting clients in various environments.

About

I am a dedicated Customer Service Specialist with years of experience supporting clients in various environments. My passion lies in building strong relationships and ensuring customer satisfaction while honing my skills in communication and problem-solving. With a background in translation and operations, I bring a unique approach to every project.

In my current role, I excel at addressing customer inquiries and streamlining processes to improve service delivery. I’m always eager to learn new tools and strategies, fostering collaboration among teams to achieve our goals. I believe that a friendly, professional demeanor goes a long way in creating positive experiences for customers and colleagues alike.

  • 8 years' experience
  • Joined November 2025

Skills· 1

Languages

  • PolishAdvanced
  • HungarianAdvanced
  • EnglishAdvanced
  • GermanAdvanced
  • SlovakAdvanced

Work experience· 4 roles

Operations Specialist · MJMC Group ServicesSep 2022 – Sep 2022 · 1 mo

Supported policy administration and invoicing while collaborating in a German-English environment. Coordinated projects and data management using Jira, Workday, and MS Office tools.

Junior Customer Service Specialist · CintelligenceJan 2021 – Jan 2021 · 1 mo

Responsible for end-to-end customer support and order processing in German and English. Managed customer records and addressed inquiries promptly using SAP and collaboration tools.

Intern / HR · Diverse AgencyJan 2019 – Jan 2019 · 1 mo

Assisted in recruitment and full-cycle hiring processes. Engaged with various stakeholders to understand staffing needs.

Customer Service Specialist · Self-employedJan 2017 – Nov 2025 · 8 yrs 11 mos

Education

High School Diploma · Geral Bilingual High School2007 – 2011

Certifications and awards

TEFL 120 Hours Course Certificate2020 – 2025

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