I am a dedicated Customer Service Specialist with years of experience supporting clients in various environments. My passion lies in building strong relationships and ensuring customer satisfaction while honing my skills in communication and problem-solving. With a background in translation and operations, I bring a unique approach to every project. In my current role, I excel at addressing customer inquiries and streamlining processes to improve service delivery. I'm always eager to learn new tools and strategies, fostering collaboration among teams to achieve our goals. I believe that a friendly, professional demeanor goes a long way in creating positive experiences for customers and colleagues alike.

Eva Stefanova

I am a dedicated Customer Service Specialist with years of experience supporting clients in various environments. My passion lies in building strong relationships and ensuring customer satisfaction while honing my skills in communication and problem-solving. With a background in translation and operations, I bring a unique approach to every project. In my current role, I excel at addressing customer inquiries and streamlining processes to improve service delivery. I'm always eager to learn new tools and strategies, fostering collaboration among teams to achieve our goals. I believe that a friendly, professional demeanor goes a long way in creating positive experiences for customers and colleagues alike.

Available to hire

I am a dedicated Customer Service Specialist with years of experience supporting clients in various environments. My passion lies in building strong relationships and ensuring customer satisfaction while honing my skills in communication and problem-solving. With a background in translation and operations, I bring a unique approach to every project.

In my current role, I excel at addressing customer inquiries and streamlining processes to improve service delivery. I’m always eager to learn new tools and strategies, fostering collaboration among teams to achieve our goals. I believe that a friendly, professional demeanor goes a long way in creating positive experiences for customers and colleagues alike.

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Experience Level

Intermediate

Language

Polish
Advanced
Hungarian
Advanced
English
Advanced
German
Advanced
Slovak
Advanced

Work Experience

Customer Service Specialist at Self-employed
January 1, 2017 - November 6, 2025
As a freelance translator, I handle high-quality translations across various documents, ensuring accuracy and clarity while meeting deadlines. My role involves direct communication with clients to tailor translations to their needs.
Operations Specialist at MJMC Group Services
September 1, 2022 - September 1, 2022
Supported policy administration and invoicing while collaborating in a German-English environment. Coordinated projects and data management using Jira, Workday, and MS Office tools.
Junior Customer Service Specialist at Cintelligence
January 1, 2021 - January 1, 2021
Responsible for end-to-end customer support and order processing in German and English. Managed customer records and addressed inquiries promptly using SAP and collaboration tools.
Intern / HR at Diverse Agency
January 1, 2019 - January 1, 2019
Assisted in recruitment and full-cycle hiring processes. Engaged with various stakeholders to understand staffing needs.

Education

High School Diploma at Geral Bilingual High School
January 1, 2007 - January 1, 2011

Qualifications

TEFL 120 Hours Course Certificate
January 1, 2020 - November 6, 2025

Experience Level

Intermediate