Available to hire
I am a software testing professional with 2 years and 9 months of
experience, leading the reduction of escaped bugs through the
implementation of QA processes, automation, and customer
centric focus. Eager to spearhead a consistent delivery of high
quality, reliable products to drive business growth while slaying
bugs.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
French
Fluent
Work Experience
Sales Development Rep at Sun Light Technologies
April 1, 2020 - April 1, 2020Delivered product demos to inbound prospects; transferred qualified prospects to the sales representative; captured needs and feedback in HubSpot CRM to assist the product team in addressing usability concerns. Result: contributed to the acquisition of the first enterprise customer. Assisted users around the globe through Intercom tickets; wrote and updated the help center articles; escalated user feedback and issues on the platform. Result: contributed to an average customer satisfaction score of 98.
Spanish Translator at Spanish ASAP
April 1, 2018 - April 1, 2018Review and correct Memoq translations from English to Latin American Spanish across various fields including art and culture, insurance, banking & finance, medicine, social services & nonprofit.
QA Specialist at Alohi SA
March 1, 2023 - October 30, 2025Delivered product demos to inbound prospects across web, iOS, and Android apps. Transferred qualified prospects to the sales representative. Captured prospects' needs and feedback in HubSpot CRM to assist the product team in addressing usability concerns. Contributed to the acquisition of the first enterprise customer. Supported users worldwide via Intercom tickets. Wrote and updated help-center articles. Escalated feedback and issues on the platform. Result: improved customer satisfaction.
Quality Assurance Specialist at Sun Light Technologies
April 30, 2020 - April 30, 2020Performed manual functional tests of Alohi Suite products across web, iOS, and Android; logged and tracked bugs; built and ran automated end-to-end tests; collaborated with product managers, designers, and developers; verified features and fixes, and provided feedback to developers. Result: contributed to a 38% reduction in post-release defects.
Sales Development Representative at Sun Light Technologies
April 30, 2020 - April 30, 2020Delivered product demos to inbound prospects; transferred qualified prospects to the sales team; captured prospects' needs and feedback on HubSpot CRM to assist the product team with usability improvements; wrote and updated help center articles; escalated user feedback and issues on the platform. Result: contributed to acquisition of the first enterprise customer.
QA Specialist at SunLight Technologies
March 1, 2023 - November 1, 2025Delivered product demos to inbound prospects; transferred qualified prospects to the sales representative; led creation, documentation, and optimization of customer success operations (onboarding, education, intelligence, and offboarding); wrote and updated help center articles; escalated user feedback and issues on the platform; contributed to the acquisition of the first enterprise customer.
Sales Development Representative at SunLight Technologies
March 1, 2023 - November 1, 2025Language and education-focused responsibilities; developed ability to produce high-quality translations of texts from various fields using appropriate translation methods and style to meet clients’ needs; supported product team via HubSpot CRM to address usability concerns; captured and transferred qualified leads; contributed to enterprise customer acquisition.
Education
Bachelor’s Degree in Translation at Central University of Venezuela
September 1, 2010 - July 1, 2016Bachelor's Degree in Translation at Central University of Venezuela
September 1, 2010 - July 1, 2016Bachelor's Degree in Translation at Central University of Venezuela
September 1, 2010 - July 1, 2016Bachelor's Degree in Translation at CENTRAL UNIVERSITY OF VENEZUELA
September 1, 2010 - July 1, 2016Qualifications
Bachelor’s Degree in Translation
September 1, 2010 - July 1, 20167th qualification level on the European Qualifications Framework
January 11, 2030 - October 30, 2025European Qualifications Framework Level 7
January 11, 2030 - October 30, 2025Seventh qualification level on the European Qualifications Framework
January 11, 2030 - December 12, 2025Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Education, Telecommunications
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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