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I’m Faith O. Ugbaje, an administrative and patient support professional with 2+ years of experience supporting healthcare operations at Primecare Fertility Clinic in Abuja. I handle appointment scheduling, patient communication (phone, email, and SMS), billing coordination, and records management with a strong focus on accuracy and service quality. I’m comfortable working independently in a remote setup and I’m available full-time for U.S. business hours. I’ve supported weekly volumes of 60–80 billing transactions and scheduled 100+ appointments, while maintaining organized digital documentation and producing reliable daily and monthly operational reports to support smooth clinic and leadership decision-making.…I’m Faith O. Ugbaje, an administrative and patient support professional with 2+ years of experience supporting healthcare operations at Primecare Fertility Clinic in Abuja. I handle appointment scheduling, patient communication (phone, email, and SMS), billing coordination, and records management with a strong focus on accuracy and service quality. I’m comfortable working independently in a remote setup and I’m available full-time for U.S. business hours. I’ve supported weekly volumes of 60–80 billing transactions and scheduled 100+ appointments, while maintaining organized digital documentation and producing reliable daily and monthly operational reports to support smooth clinic and leadership decision-making.

Faith O. Ugbaje

Content Creator, AI Trainer, Digital Marketer, +7

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I’m Faith O. Ugbaje, an administrative and patient support professional with 2+ years of experience supporting healthcare operations at Primecare Fertility Clinic in Abuja. I handle appointment scheduling, patient communication (phone, email, and SMS), billing coordination, and records management with a strong focus on accuracy and service quality. I’m comfortable working independently in a remote setup and I’m available full-time for U.S. business hours. I’ve supported weekly volumes of 60–80 billing transactions and scheduled 100+ appointments, while maintaining organized digital documentation and producing reliable daily and monthly operational reports to support smooth clinic and leadership decision-making.…I’m Faith O. Ugbaje, an administrative and patient support professional with 2+ years of experience supporting healthcare operations at Primecare Fertility Clinic in Abuja. I handle appointment scheduling, patient communication (phone, email, and SMS), billing coordination, and records management with a strong focus on accuracy and service quality. I’m comfortable working independently in a remote setup and I’m available full-time for U.S. business hours. I’ve supported weekly volumes of 60–80 billing transactions and scheduled 100+ appointments, while maintaining organized digital documentation and producing reliable daily and monthly operational reports to support smooth clinic and leadership decision-making.

Available to hire

I’m Faith O. Ugbaje, an administrative and patient support professional with 2+ years of experience supporting healthcare operations at Primecare Fertility Clinic in Abuja. I handle appointment scheduling, patient communication (phone, email, and SMS), billing coordination, and records management with a strong focus on accuracy and service quality.

I’m comfortable working independently in a remote setup and I’m available full-time for U.S. business hours. I’ve supported weekly volumes of 60–80 billing transactions and scheduled 100+ appointments, while maintaining organized digital documentation and producing reliable daily and monthly operational reports to support smooth clinic and leadership decision-making.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Advanced

Work Experience

Billing & Administrative Officer at Primecare Fertility Clinic Ltd, Abuja

June 1, 2025 - December 31, 2025

Managed billing records and financial documentation for 60–80 patient transactions weekly using EMR software and Microsoft Excel, ensuring accuracy across patient accounts. Tracked medication inventory and expiration dates to support compliance and patient safety. Maintained digital records of client interactions for easy access by administrative and clinical teams. Compiled daily and monthly operational reports for leadership using accurate, timely data.

Billing & Administrative Officer at Primecare Fertility Clinic Ltd (Abuja)

June 1, 2025 - December 1, 2025

Entered and updated 60-80+ weekly transitions, ensuring accurate billing using the EMR & Excel in internal systems. Monitored inventory levels and tracked expiration dates of medications with 98% record accuracy. Maintained digital logs of client interactions to improve accessibility for administrative and clinical teams. Prepared daily and monthly operational reports.

Customer Service Representative at Primecare Fertility Clinic Ltd, Abuja

June 1, 2024 - April 30, 2025

Served as primary point of contact for patients, managing high-volume phone, email, and SMS communications professionally. Scheduled and coordinated 100+ patient appointments weekly, reducing scheduling conflicts and supporting efficient clinic operations. Responded promptly to patient inquiries to maintain consistent service quality across channels. Prepared and submitted monthly meeting minutes and operational reports on time and with minimal errors.

Customer Service Representative at Primecare Fertility Clinic Ltd (Abuja) (NYSC)

June 1, 2024 - April 1, 2025

Served as the primary point of contact for patients, handling inquiries and follow-ups across phone, email, and SMS while maintaining high service standards. Coordinated and scheduled 80+ appointments weekly to support efficient clinical operations and reduce scheduling conflicts. Monitored office supplies and supported daily administrative needs with 90% accuracy. Prepared and uploaded monthly minutes and end-of-the-month reports.

Administrative Support Intern at Oil and Gas Free Zone Authority

June 1, 2021 - December 31, 2021

Supported the department with data filing, data entry, and administrative records management to keep files organized and up to date. Coordinated meetings and departmental events by managing schedules, logistics, and related documentation. Assisted with preparing internal reports, presentations, and meeting minutes.

Administrative Support Intern at Oil and Gas Free Zone Authority (Abuja)

June 1, 2021 - December 1, 2021

Managed core administrative tasks including filing, data entry, and document organization, improving operational efficiency by 30%. Coordinated meetings and small events, ensuring scheduling and logistics accuracy. Supported onboarding with orientation materials and welcoming new staff. Assisted in preparing minutes, reports, and presentations for departmental use.