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I am a dynamic corporate communications and healthcare executive with a proven track record in strategic planning, stakeholder engagement, and event management. I excel in executive support, project coordination, and health-program development, always aiming to boost efficiency and impact through collaboration and innovative thinking. I thrive on turning complex projects into practical outcomes across multiple clinics and teams, driven by a passion for operational excellence, people development, and building strong relationships with internal and external partners.…I am a dynamic corporate communications and healthcare executive with a proven track record in strategic planning, stakeholder engagement, and event management. I excel in executive support, project coordination, and health-program development, always aiming to boost efficiency and impact through collaboration and innovative thinking. I thrive on turning complex projects into practical outcomes across multiple clinics and teams, driven by a passion for operational excellence, people development, and building strong relationships with internal and external partners.

Farah Zainal

Project Manager, Graphic Designer, Content Creator, +4

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I am a dynamic corporate communications and healthcare executive with a proven track record in strategic planning, stakeholder engagement, and event management. I excel in executive support, project coordination, and health-program development, always aiming to boost efficiency and impact through collaboration and innovative thinking. I thrive on turning complex projects into practical outcomes across multiple clinics and teams, driven by a passion for operational excellence, people development, and building strong relationships with internal and external partners.…I am a dynamic corporate communications and healthcare executive with a proven track record in strategic planning, stakeholder engagement, and event management. I excel in executive support, project coordination, and health-program development, always aiming to boost efficiency and impact through collaboration and innovative thinking. I thrive on turning complex projects into practical outcomes across multiple clinics and teams, driven by a passion for operational excellence, people development, and building strong relationships with internal and external partners.

Available to hire

I am a dynamic corporate communications and healthcare executive with a proven track record in strategic planning, stakeholder engagement, and event management. I excel in executive support, project coordination, and health-program development, always aiming to boost efficiency and impact through collaboration and innovative thinking.

I thrive on turning complex projects into practical outcomes across multiple clinics and teams, driven by a passion for operational excellence, people development, and building strong relationships with internal and external partners.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Malay

Advanced

Work Experience

Registration Assistant Admin and Customer Service Executive at UNHCR Malaysia

July 1, 2015 - April 30, 2018

Handled reception for asylum seekers, managed registration interviews, and maintained data in relevant databases. Provided counseling and information on rights and entitlements; coordinated with protection staff and partners for timely referrals; supported daily scheduling, document preparation, and follow-up correspondence.

Administrative Tasks and Sales & Marketing at Ralph Safety (M) Sdn Bhd / NFZ Enterprise

April 1, 2018 - October 1, 2020

Managed stock takes, quality checks, logistics coordination, and vendor negotiations. Led digital marketing efforts, created posters, updated social media, maintained product catalogs, and supported customer care and invoicing.

Customer Service Executive at Grab Taxi Holdings Ptd Ltd (Singapore)

October 1, 2020 - May 1, 2021

Guided drivers and passengers in using Grab products; monitored incident reports (e.g., accidents, food safety issues) and delivered high-quality customer service. Implemented crisis management practices to improve response times and satisfaction.

Small Business Owner; Executive Assistant and Corporate Communications at NFZ Enterprise / Goodies for Event

November 1, 2022 - October 31, 2023

Founded and launched a wedding/event business; managed business planning, marketing, operations, and vendor relations. Served as executive assistant to the CEO and contributed to corporate communications. Chaired CareClinics Annual Dinner planning with multiple stakeholders.

Executive Support at CareClinics Health Care Services Sdn Bhd

November 1, 2022 - Present

Provide executive-level support to the CEO and leadership team; manage calendar, coordinate meetings and travel; contribute to crisis communications; support CRM/LMS initiatives and prepare reports for key engagements.

Assistant Manager, Project Management – CEO Office at CareClinics Health Care Services Sdn Bhd

July 1, 2025 - Present

Lead strategic projects to improve operational efficiency across 142 clinics; develop internal LMS and CRM platforms; implement digital referral and self-service solutions; secure government grants for process improvements.

Registration Assistant, Admin & Customer Service Executive at United Nations High Commissioner for Refugees (UNHCR) Malaysia

July 1, 2015 - April 1, 2018

Handled reception and registration for asylum seekers; conducted registration interviews; managed documentation and data; provided counseling and information on rights and entitlements; liaised with protection teams to ensure timely identification and referral of persons of concern.

Sales and Marketing at Ralph Safety (M) Sdn Bhd / NFZ Enterprise

April 1, 2018 - October 1, 2020

Led social media campaigns and online promotions; updated posters and catalogs; built vendor relationships; negotiated pricing; managed stock and logistics; delivered digital marketing and customer-care support.

Guide drivers and passengers in Grab products and services at GrabTaxi Holdings Ptd Ltd

March 1, 2022 - November 1, 2022

Instructed drivers and passengers on Grab products; monitored incident reports; delivered high-quality customer service; applied crisis management to de-escalate issues and improve resolution times.

Executive Assistant to CEO at Careclinics Health Care Services Sdn Bhd

November 1, 2022 - Present

Provided high-level executive support to the CEO; coordinated complex calendars, meetings, and travel; contributed to crisis communications and stakeholder engagement; planned and executed senior-level events; managed confidential information and prepared briefing materials.