Designing an Inclusive, AI-Powered Call Assistant

I collaborated with a developer to design an AI call agent powered by a Large Language Model (LLM). The goal was to transition the concept into a functional app prototype, focusing on accessibility and ease of use for users with disabilities.

Working closely together, we created a rough wireframe prototype in Figma, which provided enough structure for early usability testing. From those sessions, we refined the interface, repositioning buttons, improving hierarchy, and aligning layouts with user expectations.

An important step was identifying where the AI could simplify the process. The initial wizard-style setup was replaced with automated call generation, allowing the LLM to handle most of the input work and speed up user workflows.

This project highlighted how user-centred design and AI automation can work together to make complex tools more intuitive, efficient, and inclusive.

Working at Bricsys for seven years, I played a key role in the ongoing evolution of BricsCAD’s user experience and interface design. The challenge was unique: bringing a long-established, feature-rich CAD platform into the modern era, while respecting the habits and expectations of its loyal user base.

Our goal was to modernize BricsCAD’s interface without breaking familiarity. Many users had been working with CAD tools for decades, so every change had to feel purposeful and intuitive. At the same time, we wanted new users to feel confident and welcome from their very first interaction.

I worked closely with developers, product managers and user researchers to design a clean, cohesive, and accessible UI, built on a refreshed and optimized codebase. This meant revisiting everything from layout and iconography to color, contrast, and overall hierarchy, ensuring that the design looked refined while performing efficiently on Windows, Mac and Linux.

Throughout the project, we walked a careful line between innovation and familiarity. We introduced new features, modern visuals and improved usability, while keeping full API compatibility and a seamless experience for existing workflows.

The result was a product that felt familiar to long-time users, yet visually and functionally aligned with modern design standards. BricsCAD became not only more powerful, but more enjoyable to use — an interface that reflected the same quality and precision as the tools it enabled.