Available to hire
Senior Test Analyst with 10+ years’ experience across full life-cycle system, integration, regression, and UAT testing in healthcare, government, finance, and utilities. Leads test activities, builds and executes test sets, manages defect lifecycles, and partners closely with developers to ensure release understanding and quality outcomes.
Experienced team lead and client liaison, supporting UAT, producing test completion reporting, and coaching testers to improve procedures and delivery. Strong background in writing test plans, test estimation, statistical reporting, and maintaining robust testing practices across multiple environments.
Skills
Experience Level
Language
English
Fluent
Work Experience
Software Test Engineer at 3tc/Motorola
August 1, 2024 - PresentWriting tests and constructing test sets; liaising with developers to ensure understanding of releases; executing system, regression and integration testing. Managing defects end-to-end (reporting, investigation, retest) and contributing to test planning, including writing/reviewing test plans and estimating testing effort. Uses tools such as Swagger. Provides client liaison and supports UAT, including reviewing project procedures and implementing process improvements.
Senior Test Analyst at Healthcare at Home / Sciensus
July 1, 2017 - July 31, 2024Lead full lifecycle testing activities including writing and reviewing test plans, estimating test effort, constructing test sets and executing system, regression and integration testing. Provide developer liaison to ensure understanding of releases, manage defects through investigation and retest, and produce statistical reporting. Support UAT and produce test completion reports. Coordinate and review tests created by team members, coach and guide test analysts, manage tasks/workload, and contribute to procedural/process improvements. Provide client liaison and oversee environment updates.
Senior Test Analyst at Logica/CGI
September 1, 2016 - July 31, 2017Government testing role including reviewing tests created by team members, coaching and managing testers’ tasks/workload and coordinating test activities. Manage defect reports through the testing cycle, compile test reports, document and review work procedures, and implement process improvements. Design and execute test cases, perform analysis of test results, undertake regular defect reviews, and liaise with developers for system/integration/regression/UAT testing and QC maintenance. (Listed period also overlaps with team leadership responsibilities.)
Test Analyst/Test Lead at Logica/CGI
September 1, 2011 - April 30, 2016Managed a team of four testers on a UK Government project. Responsibilities included test planning, reviewing tests created by team members, coaching and task/workload management, task coordination and resource management. Managed defect reporting and defect reviews through the testing cycle; compiled written test reports. Documented, implemented and reviewed work procedures and contributed to process improvements. Designed and executed test cases with analysis of results, and performed system/integration/regression/UAT testing with developer liaison and QC maintenance.
Test Analyst/Assistant Project Manager at OAT
May 1, 2011 - September 30, 2011Test management for an internal call-logging system replacement. Wrote and reviewed system/UAT tests, maintained test tracking spreadsheets, and liaised with teams in multiple countries. Chaired/attended test strategy meetings and handled defect tracking for the replacement solution.
Test Analyst / Senior Test Analyst at Government (DISC) - Service Update Projects (SUPS) area
September 1, 2008 - May 31, 2011Leading testers during functional testing for multiple web-based applications in the Service Update Projects (SUPS) area within DISC (a programme within a programme). Wrote and reviewed test plans, produced test estimations, and built test sets. Liaised with developers to ensure understanding of releases. Executed system, regression, and integration testing, managed defects through investigation and retest, and provided statistical reporting. Performed client liaison and UAT support, and wrote test completion plans.
Test Analyst / Senior Test Analyst at Logica/CGI
May 1, 2008 - May 31, 2011Led testers during functional testing of web-based applications within the Service Update Projects (SUPS) area. Wrote and reviewed test plans, estimated testing effort, and created test sets. Liaised with developers to understand releases, executed system/regression/integration testing, managed defect reporting and retest activities, and produced statistical test reporting. Provided client liaison and supported UAT; wrote test completion plans.
Software Tester at Capital One
September 1, 2007 - September 30, 2008Tested a new credit card account management system for credit card account management functionality. Built test sets, executed tests, liaised with developers, and handled defect management and reporting. Delivered training/support as required.
IT Service Desk Manager at British Gas
March 1, 1999 - August 31, 2007Managed a service desk team of up to 12 people handling calls for around 2,000 employees. Ensured response time and escalation handling within SLAs and maintained quality standards. Coordinated system/network access requests, managed staffing levels/rotas and escalations, conducted incident and problem management, and developed processes and help files. Supported business recovery and led training/development via action plans and regular one-to-one meetings.
IT Service Desk Manager at British Gas
January 1, 1996 - August 31, 2007Managed a team of up to 12 handling calls for around 2,000 employees, ensuring call response times and escalations met SLAs. Supported associates across Nottingham, London, and small teams in France and Spain. Resolved issues, processed work orders, and arranged system and network access. Managed staffing levels, rotas, escalation enquiries, and ad-hoc requests. Ran team meetings and change control meetings, carried out incident and problem management, developed processes and help materials, developed associates through action plans and 1:1s, and supported business recovery.
Help Desk Supervisor at British Gas
January 1, 1996 - March 31, 1999Supported shop system enquiries about EPOS and back-office IT systems. Ensured SLA adherence and call quality standards, maintained staffing levels, supported testing of new EPOS and back-office systems, and trained helpdesk/shop staff on the new system.
Education
Qualifications
ISEB Foundation Certificate in Software Testing
January 1, 2008 - January 1, 2008ISEB Intermediate Certificate in Software Testing
January 1, 2011 - January 1, 2011ITIL v2 Foundation Certificate in IT Service Management
January 1, 2001 - January 1, 2001ITSM Foundation Certificate in Problem and Incident Management
January 1, 2002 - January 1, 2002ISEB Foundation Certificate in Software Testing
January 1, 2008 - July 20, 2026ISEB Intermediate Certificate in Software Testing
January 1, 2011 - July 20, 2026ITIL v2 Foundation Certificate in IT Service Management
January 1, 2001 - July 20, 2026ITSM Foundation Certificate in Problem and Incident Management
January 1, 2002 - July 20, 2026Implementing & Supporting Microsoft Windows XP
January 1, 2002 - July 20, 2026ISEB Intermediate Certificate in Software Testing
January 1, 2011 - January 1, 2011ISEB Foundation Certificate in Software Testing
January 1, 2008 - January 1, 2008ITIL v2 Foundation Certificate in IT Service Management
January 1, 2001 - January 1, 2001ITSM Foundation Certificate in Problem and Incident Management
January 1, 2002 - January 1, 2002Implementing & Supporting Microsoft Windows XP
January 1, 2002 - January 1, 2002ISEB Intermediate Certificate in Software Testing
January 1, 2011 - July 20, 2026ISEB Foundation Certificate in Software Testing
January 1, 2008 - July 20, 2026ITIL v2 Foundation Certificate in IT Service Management
January 1, 2001 - July 20, 2026ITSM Foundation Certificate in Problem and Incident Management
January 1, 2002 - July 20, 2026Implementing & Supporting Microsoft Windows XP
January 1, 2002 - July 20, 2026HP Quality Center (tool experience)
January 11, 2030 - July 20, 2026SQL (tool/skill experience)
January 11, 2030 - July 20, 2026Sage (tool/skill experience)
January 11, 2030 - July 20, 2026Industry Experience
Healthcare, Government, Financial Services, Energy & Utilities
Skills
Experience Level
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