Quality Excellence Lead at Constance Hotels, Resorts & Golf (Moofushi Island, Maldives)

Oversaw the resort’s quality management system, ensured compliance with company standards, and drove continuous improvement. Managed guest satisfaction platforms (ReviewPro, TripAdvisor) by analyzing feedback and coordinating timely management responses. Prepared quality reports and performance analyses for senior management. Coordinated internal audits, quality assessments, and sustainability reporting; collaborated with department heads on process improvements and corrective/preventive actions. Conducted quality inspections across departments, maintained quality documentation/records, supported staff training, and tracked KPIs including guest satisfaction scores and audit outcomes to enhance guest experience.

HR, Operations & Admin Executive - Corporate Office at Crown & Champa Hotels & Resorts (Kuredu Holdings Pvt. Ltd.)

Managed HR operations including recruitment, onboarding, payroll, leave, attendance, and employee records while ensuring compliance with labor laws and company policies. Handled employee relations, performance management, training, and professional development. Oversaw compensation, benefits, visas, work permits, and expatriate documentation. Provided executive support (calendar, meetings, travel, correspondence) and maintained confidential records. Coordinated office facilities, supplies, accommodations, onboarding, and cross-training for admin staff. Prepared reports/meeting minutes and tracked HR metrics to support decision-making.

Human Resources Coordinator - Corporate Office at Atmosphere Hotels & Resorts

Handled end-to-end HR operations including recruitment, onboarding, payroll, employee records, attendance, and leave, plus staff welfare. Supported recruitment activities (interviews, offer letters, employment contracts) and coordinated travel/accommodation arrangements. Maintained confidential employee records and prepared monthly HR and administrative reports. Assisted management in policy development to standardize operations and improve efficiency. Supported compliance processes including visas, work permits, and medical examinations. Oversaw corporate office legal/administrative procedures, liaised with lessors, and managed accommodations/facilities; arranged meetings/interviews/corporate events and provided executive support to senior management.

Human Resources & Sales Officer at Prism Maldives Pvt. Ltd.

Managed end-to-end HR operations including recruitment, onboarding, payroll, leave, attendance, compensation/benefits, and employee records. Led employee relations, performance management, training, professional development, and engagement initiatives. Developed and implemented HR policies, ensured compliance with Maldives labor laws, and handled visas/work permits and legal HR matters. Coordinated wellness programs and recognition schemes to improve retention and workplace culture. Also supported digital marketing and sales for affiliated entities (Maldives Motors, Prism Escape Travel Agency) and e-commerce platforms.

Marketing Executive at Atmosphere Hotels & Resorts

Managed hotel marketing activities including advertising, digital campaigns, and direct marketing aligned with brand standards and business objectives. Created marketing/promotional content using Adobe Creative Cloud (Photoshop, Illustrator, InDesign). Coordinated FAM trips for travel partners/agents and organized professional photoshoots for marketing purposes. Provided operational/administrative support to corporate marketing leadership to execute strategic marketing initiatives.

Graphic Designer, Digital Marketing & Sales Executive (Freelance) at International Food Solutions Pvt. Ltd. (IFS Maldives)

Launched and managed official social media platforms for IFS Maldives to promote the American Classic flagship brand. Developed brand strategies and executed digital campaigns to increase visibility and sales. Created daily advertisements and content including graphics, motion, and animated media. Managed social media traffic, ran promotions, and engaged prospects to increase reach and engagement. Monitored and analyzed monthly social media performance and recommended improvements and strategies. Used Adobe Creative Cloud tools (Illustrator, Premiere Pro, Premiere Rush, Photoshop, Audition, etc.) for content creation and campaign execution. Supported sales of products, customer relations, and monitored inventory and sales KPIs.

Freelance Sales Manager at Real Paradise Travel Agency

Coordinated with the Managing Director to develop and promote holiday packages with resort partners. Managed communication with travel agencies/tour operators to present and promote tailored travel packages. Executed email marketing campaigns and outreach to generate sales opportunities. Promoted and advertised tour packages via digital platforms and marketing channels to increase bookings and client engagement.

Public Relations and Projects Officer at High Commission of India in Maldives

Managed social media content, analytics, and monthly e-Digest across Facebook, Twitter, Instagram, and YouTube; created graphics, videos, banners, flyers, and infographics using Creative Cloud, CorelDraw, iOS software, and Keynote. Compiled/published year-end reviews and research papers, including a 360° analysis on India–Maldives bilateral trade. Assisted senior officials with project management and bilateral trade, commerce, and tourism initiatives; coordinated meetings, virtual events, and delegations with Maldives government and business stakeholders. Amended/monitored MoUs, tracked project progress, and maintained updates on ongoing/upcoming/completed projects. Coordinated PR/media/trade data activities, handled visa and commercial queries, labor complaints, and public services while maintaining records and administrative support; worked closely with Tourism Ministry, Ministry of Foreign Affairs, MMPRC, and Visit Maldives.

Human Resources Officer at Holiday Inn Resort Kandooma (Maldives)

Managed HR operations including work visas, employment approvals/renewals, medicals, insurance, leave, travel/reimbursements, and personnel action forms. Maintained accurate employee records/files/databases for all job bands and ensured compliance with HR policies and pre/post-employment checklists. Supported staff counseling, career management, and engagement initiatives including social clubs, sports, musical events, and annual parties. Coordinated travel logistics and emergency repatriation during the pandemic. Supported management for performance appraisals, promotions, salary increments, and operational planning. Ensured staff welfare, safety, and sanitary measures, and facilitated smooth HR operations during organizational changes. Provided administrative support and liaised with embassies, finance, marine operations, and other departments.

Human Resources Associate at Holiday Inn Resort (Goa, India)

Managed payroll for 1,500 staff across 8 outlets along with recruitment, clearances, employee records, and welfare. Assisted with training, orientation, and development workshops including Health & Safety and hotel operations programs. Ensured statutory compliance, filing returns, and adherence to Shops & Establishments Act. Handled employee queries, records, and internal/external recruitment processes. Worked with Alif Systems, IDS, and ESSL software for attendance tracking and payroll processing.

Human Resources Associate at Globus Management Services Pvt. Ltd.

Managed statutory compliance for multiple companies and establishments, ensuring adherence to Shops & Establishments and Factories Acts. Oversaw contractor compliance, registration of commercial units, employee sourcing, and other legal formalities. Processed statutory returns, maintained registers, and conducted audits for legal/regulatory compliance. Monitored ongoing adherence to labor laws and regulatory requirements across all establishments.

Human Resources Intern at Club Mahindra & Emerald Palms Resort (Goa, India)

Sports Administration, HR & Sports Psychology Training at Salgaocar Football Club (Goa, India)

Event Coordinator Intern at V.M. Salgaocar & Brother Pvt. Ltd. (Goa, India)