I am a multilingual business consultant and program manager with 18 years of cross-industry experience across BFSI, technology, and AI. I excel at translating complex requirements into practical AI-enabled solutions and leading client-facing delivery. I thrive on building collaborative, high-impact teams and delivering measurable business value through data-driven decisions and governance. I collaborate with French- and English-speaking stakeholders, document business requirements (BRD, UAT), and design robust AI governance and data privacy strategies while mentoring teams and driving adoption. I enjoy explaining technical concepts in clear terms and helping organizations scale AI responsibly.

Manogarane Ficorence

I am a multilingual business consultant and program manager with 18 years of cross-industry experience across BFSI, technology, and AI. I excel at translating complex requirements into practical AI-enabled solutions and leading client-facing delivery. I thrive on building collaborative, high-impact teams and delivering measurable business value through data-driven decisions and governance. I collaborate with French- and English-speaking stakeholders, document business requirements (BRD, UAT), and design robust AI governance and data privacy strategies while mentoring teams and driving adoption. I enjoy explaining technical concepts in clear terms and helping organizations scale AI responsibly.

Available to hire

I am a multilingual business consultant and program manager with 18 years of cross-industry experience across BFSI, technology, and AI. I excel at translating complex requirements into practical AI-enabled solutions and leading client-facing delivery. I thrive on building collaborative, high-impact teams and delivering measurable business value through data-driven decisions and governance.

I collaborate with French- and English-speaking stakeholders, document business requirements (BRD, UAT), and design robust AI governance and data privacy strategies while mentoring teams and driving adoption. I enjoy explaining technical concepts in clear terms and helping organizations scale AI responsibly.

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Experience Level

Expert
Expert
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
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Language

English
Fluent
French
Advanced
Tamil
Advanced

Work Experience

Senior Business Consultant (Private Individual) at Private Individual
April 1, 2023 - Present
Delivered AI-driven multilingual consulting projects focusing on cross-language data, voice, and language model optimization for English, French, and Tamil; provided AI consulting solutions for banking/financial institutions to enhance decision automation and risk management; managed and executed voice-based, text-based, and transcription projects; conducted documentation and translation work for UI/instructions; developed AI governance and security workflows for enterprise clients; liaised with French- and English-speaking stakeholders and trained client teams in AI adoption.
Senior Associate L2 – Program Manager at Publicis Sapient
June 1, 2021 - December 31, 2022
Led operational delivery across multiple large, client-facing projects with 45+ team members; improved processes and reduced operational inefficiencies by ~20%; implemented risk management and client governance; executed data/marketing enablement activities (UTM tagging, stack migration, lead-source optimization) across multiple markets; conducted weekly leadership and client metrics reviews.
Senior Software Analyst - Operations Delivery at Moving Picture Company (Technicolor)
July 1, 2017 - August 31, 2020
Facilitated the transition of 3 development teams to the Scrum framework, increasing project delivery rate by 30%; conducted regular Scrum training; led 50+ Scrum ceremonies; managed cross-functional teams on- and off-shore; organized Scrum of Scrums every fortnight to align with stakeholders and improve delivery throughput.
Senior Technical Support Analyst - Scrum Master at Technicolor India Pvt Ltd
June 1, 2014 - July 31, 2017
Managed a team of 15 support engineers; implemented new processes to improve service quality by 25%; conducted capacity planning; facilitated daily/weekly Scrum ceremonies; delivered on-time releases and maintained SLA adherence; coordinated with cross-functional teams to ensure smooth service delivery.
Project Engineer - Operations at Wipro Limited
May 1, 2012 - November 1, 2013
Oversaw operations and maintenance of client-facing services; supported Credit Agricole CIB in operational delivery; ensured compliance with global banking standards; streamlined operational processes through audits and quality checks, increasing compliance and efficiency.
Senior Business Analyst at Tata Consultancy Services
June 1, 2010 - April 1, 2012
Delivered 70+ market analyses and actionable recommendations; led market analyses for Nielsen, Unilever, and other clients; improved client sales through process improvements; managed high-volume workloads and collaborated with stakeholders to resolve operational challenges.
Senior Business Analyst at AXA Business Services
October 1, 2007 - June 1, 2010
Led market analyses operations; improved efficiency and data accuracy; managed a high-performing team; coordinated with underwriters for risk details and policy setup; tracked policy requests via work tracking systems and ensured timely delivery.

Education

M.A - French - Translation and Interpretation at Pondicherry University
January 1, 2007 - January 1, 2007
B.A - French - Linguistics & Literature at Tagore Arts College, Pondicherry
January 1, 2005 - January 1, 2005

Qualifications

ITIL v3 Certified
January 11, 2030 - December 29, 2025
PRINCE2
January 11, 2030 - December 29, 2025
CSM
January 11, 2030 - December 29, 2025
Six Sigma Yellow Belt
January 11, 2030 - December 29, 2025
RHCSA
January 11, 2030 - December 29, 2025
SAFe Agile Trained
January 11, 2030 - December 29, 2025
Diploma in Life Coaching
January 11, 2030 - December 29, 2025
DSPM Fundamentals - AI Security & Governance
January 11, 2030 - December 29, 2025

Industry Experience

Financial Services, Software & Internet, Professional Services, Media & Entertainment