Paulo Fidalgo

Founder-led product and engineering work for a SaaS intelligence offering used by SMBs, with hands-on ownership across system architecture, reliability, and delivery. I built and launched ReviaTo pilots and demos for restaurants and hotels, then evolved it into B2B SaaS to collect customer reviews and derive sentiment and insights that feed operational improvements. I also established engineering processes and technical decision-making frameworks (architecture, provider integrations, CI/CD, security checks) and guided delivery against cost, output quality, and scale goals.

Founder-led SaaS product work including SMB intelligence analytics and AI-assisted decisioning systems for customer, inventory, supplier, and operational data. Built and launched Revia to (B2B SaaS) to help SMBs collect customer reviews, detect sentiment and patterns, and feed insights back into operational improvements. Validated pilots and customer demos across restaurants and hotels using production, benchmark, and research datasets; supported model benchmarking for real customer feedback scenarios while balancing cost, output quality, and scalability. Owned product architecture, provider integrations, build-vs-buy decisions, and data-heavy workflow implementation for Revia to and related services.

Joined during the Hopin/RingCentral transition period and helped scale the company to about 1,200 employees. Led hiring and interview strategy contributing to 300+ successful hires, improved release discipline from weekly deployments to continuous deployment, and reduced incident rates significantly. Directed cost and infrastructure trimming to reduce annualized cloud/provider spend by 74% (from about $4.6M to $1.2M) through scale-down readiness, infrastructure trimming, and cost control. Also built and led several engineering initiatives including visible Alpha team processes, an iMFiDi/MiFID II research workflow platform, and a next-gen call desk call-routing system handling a significant share of inbound volume.