Led design for a web application with 10+ team members across the SDLC; produced 50+ wireframes, prototypes and specs in Figma and Confluence to speed iteration and clarify handoffs. Enhanced the design system with scalable components and templates, improving consistency between designers and front-end engineers. Built a reusable Figma component library aligned to SGDS; created Jira ticket templates and handoff checklists, reducing developer clarification time by 30%. Collaborated with engineers and ops to translate user needs and 3rd-party API constraints into feasible data models and UI flows. Coordinated with content/design teams to prepare implementation-ready backlog.

Product Designer at National Youth Council

October 1, 2025 - October 1, 2025

Led product design for Discover: Adulting from research to rapid prototyping, including competitor analysis, opportunity mapping, and defining MVPs. Structured information architecture using information scent and progressive disclosure to make budgeting, debt, savings, investing and housing content navigable for youths. Facilitated co-creation with external stakeholders (PlayMoolah, GovTech) and aligned design goals and desired outcomes across teams. Coordinated with content design to deliver 80–90 articles with images, producing component-ready layouts and an implementation-ready backlog. Spearheaded adoption of Jira, FormSG, Gather SG and Microsoft Loop to streamline approvals and tracking, reducing manual coordination time by 40%.

UI/UX Designer at Pro Bono SG

December 1, 2022 - November 6, 2025

Collaborated with product teams to design a mobile experience for accessing legal advice; analysed 10+ user interviews to define a core persona, flows and success metrics, raising usability scores by 30%.

Underwriting Associate at Great Eastern

July 31, 2022 - July 31, 2022

Gathered requirements covering insurance underwriting and 20+ reinsurance treaties; achieved a 30% reduction in processing time. Supported UAT to ensure alignment with underwriting rules.