Hafisa Rodriguez-Heyaime
I am a detail-oriented administrative and logistics professional with a track record of supporting high-volume operations in finance, transportation, and customer service.
About
I am a detail-oriented administrative and logistics professional with a track record of supporting high-volume operations in finance, transportation, and customer service. I thrive in fast-paced environments, proactively coordinating tasks, managing documentation, and delivering clear communication across departments.
Fluent in English and Spanish, I enjoy building strong client relationships, ensuring accuracy in funding and shipping processes, and contributing to cross-functional teams with a proactive, solutions-focused mindset.
- 6 years' experience
- Joined September 2025
Skills· 8
Languages
- EnglishFluent
- Spanish; CastilianFluent
Industry experience
- Transportation & Logistics
- Financial Services
- Professional Services
- Media & Entertainment
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Work experience· 4 roles
Prepare and complete merchant contracts, ensuring accuracy and compliance with funding terms. Send wire transfers for approved fundings, often same-day, to support fast-paced merchant needs. Process ACH changes and maintain updated financial records for all funded accounts.
Managed global shipments, tracked air cargo movements, and provided real-time updates to clients. Resolved logistics delays by coordinating with freight partners and customs authorities. Verified export/import documentation to avoid costly compliance issues. Built strong client relationships through dependable and clear communication.
Maintained order and safety in a high-stress correctional facility through observation and quick decision-making. Completed detailed incident reports and ensured policy adherence. Developed strong conflict resolution and de-escalation skills.
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