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I'm a QA specialist and tech support engineer with a background in VR, VoIP and IT systems. I'm a QA specialist and tech support engineer with a background in VR, VoIP and IT systems. Whether I'm testing VR hardware, helping a client understand their setup, or training a teammate, I bring clarity, honesty and presence. I believe empathy and logic are not enemies - they're teammates.…

Oleksandr Toporov

QA Engineer, Web Developer, Full Stack Developer, +2

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I'm a QA specialist and tech support engineer with a background in VR, VoIP and IT systems. I'm a QA specialist and tech support engineer with a background in VR, VoIP and IT systems. Whether I'm testing VR hardware, helping a client understand their setup, or training a teammate, I bring clarity, honesty and presence. I believe empathy and logic are not enemies - they're teammates.…

Available to hire

Zurich, Switzerland

I’m a QA specialist and tech support engineer with a background in VR, VoIP and IT systems.

I’m a QA specialist and tech support engineer with a background in VR, VoIP and IT systems. Whether I’m testing VR hardware, helping a client understand their setup, or training a teammate, I bring clarity, honesty and presence. I believe empathy and logic are not enemies - they’re teammates.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

Russian

Fluent

Ukrainian

Fluent

Polish

Intermediate

Work Experience

QA Tester at Meta / Qualitest

July 1, 2022 - September 1, 2025

Testing VR devices and features in early-stage and internal use. Part of QA team work on user experience and technical bugs. Collaborated with developers and team leads to improve test coverage and overall product quality. Ensured smooth communication between offshore teams and on-site client representatives. Authored and maintained well-organized, efficient and successful manual test cases for the entire team. Documented testing procedures for developers and future testing use.

Junior Technical Support Engineer at Voicespin

January 1, 2022 - March 1, 2022

Provided technical support for VoIP infrastructure. Helped clients solve urgent problems calmly and clearly. Created internal documentation and simplified workflows. Bridged gap between raw system and confused user - with a smile.

Technical Support Specialist L1 at Knaipa Pro

May 1, 2021 - October 1, 2021

Tracked computer equipment, peripherals and network servers via master documentation. Explained technical information in clear terms to promote better understanding for non-technical users. Used ticketing systems to manage and process support actions and requests. Managed high levels of call flow and responded to technical support needs. Responded to customer inquiries and provided technical assistance over phone and in person.

Junior Specialist in Additional Services at TOV SAV-Distribyushin / Foxtrot Kyiv

October 1, 2020 - March 1, 2021

Set up devices, networks, and services for retail customers. Trained clients of all ages to use their tech confidently. Trusted by customers enough to be invited home for further support. Optimized customer experience by delivering superior services and effectively troubleshooting issues.