FI

Francesca Isabelle Capili

Available to hire

I’m Francesca Isabelle Capili, a community-focused professional experienced in Discord community management, online moderation, and community support.

About

I’m Francesca Isabelle Capili, a community-focused professional experienced in Discord community management, online moderation, and community support. I enjoy creating welcoming, well-organized digital spaces and engaging with diverse audiences through clear, respectful communication—whether I’m answering member questions, monitoring conversations, or de-escalating conflicts when needed.

Alongside community work, I manage social media operations for multiple clients across platforms like Facebook, LinkedIn, Instagram, Threads, and TikTok. I’m reliable with guidelines, request handling, and documentation, and I coordinate across teams to ensure tasks and deliverables move forward smoothly—using workflows and automation to improve responsiveness and overall operational efficiency.

  • Joined September 2026

Languages

  • EnglishIntermediate

Industry experience

  • Healthcare
  • Media & Entertainment
  • Professional Services
  • Retail
  • Education
  • Gaming
  • Non-Profit Organization

More experts in Bacoor, Philippines

Projects · 1

I crafted a compelling brand identity by using visual storytelling to position the perfume as a symbol of strength and independence. Through strategic content creation, I filmed and edited high-quality videos that captured the essence of confidence and elegance. My expertise in branding and marketing strategy helped shape the brand’s narrative, ensuring consistency across visuals and messaging to resonate with its target market.

You can check the actual work here:

UGC - Perfume Brand
  • Community Manager
  • Social Media Manager

Work experience· 5 roles

Social Media & Marketing Support (Job title not specified) · Hawaii Premier DermatologyMay 2025 – Aug 2025 · 4 mos

Developed engaging social media posts using raw photos and videos, including carousels and Reels, aligned with brand guidelines. Managed social media accounts across Facebook, Instagram, LinkedIn, and other platforms; scheduled and published content using social media management tools. Assisted with content planning, caption writing, and content calendar management. Conducted research on industry trends, competitors, and audience behavior, monitored engagement, and responded to customer inquiries. Assisted with administrative and virtual assistant tasks, generated reports, and tracked social media performance metrics while collaborating with clients and internal teams to ensure timely project delivery.

Social Media & Marketing Support (AWP) / Virtual Assistant · Hawaii Premier DermatologyMay 2025 – Aug 2025 · 4 mos

Develop engaging social media posts using client-provided raw photos and videos, including carousels and Reels aligned with brand standards. Manage social media accounts across Facebook, Instagram, LinkedIn, and other relevant platforms, scheduling and publishing content via social media management tools. Assist with content planning, caption writing, and content calendar management. Conduct research on industry trends, competitors, and audience behavior. Respond to customer inquiries, monitor community engagement, generate reports, and track social media performance metrics. Collaborate with clients and internal teams to ensure timely project delivery, while also supporting administrative and virtual assistant tasks for daily business operations.

Virtual Assistant, Operations & Social Media Manager · Three60 Degrees ConsultingApr 2022 – Present · 4 yrs 8 mos

Managed social media pages for 10+ clients across Facebook, LinkedIn, Instagram, Threads, and TikTok, ensuring consistent communication with diverse online audiences. Served as the primary liaison between clients and internal teams by clearly communicating requests, feedback, and deliverables. Coordinated multiple projects by prioritizing tasks, tracking deliverables, and improving workflows and documentation. Managed digital assets and client files with attention to organization and consistency. Supported timely client communication using automated messaging and response workflows, and identified potential project issues early to coordinate resolution with relevant team members.

Social Media Manager | Virtual Assistant · Three6o Degrees Consulting ServiceApr 2022 – Present · 4 yrs 8 mos
Discord Community Manager (Community Support & Online Moderation)Oct 2021 – Dec 2022 · 1 yr 3 mos

Education

Google Digital Marketing & E-commerce Certification · Google2030 – 2026

Certifications and awards· 8

Bachelor of Science in Business Administration (Marketing Management)2011 – 2026
Google Digital Marketing & E-commerce2030 – 2026
Credly Certification2030 – 2026
Bachelor of Science in Business Administration (Marketing Management)2011 – 2026

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