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I’m a Houston-based lead case management and landlord engagement professional with extensive experience supporting housing stability for clients facing homelessness or housing instability. I coordinate across partner agencies, manage landlord relationships, and ensure units meet housing quality standards through inspections and ongoing communication with property managers. I supervise case managers, oversee documentation for audit readiness, and build practical systems like housing packets, client tracking spreadsheets, and internal trackers to support monthly reporting. From budgeting grant-related work to processing rental payments and guiding conflict resolution between tenants, case managers, and landlords, I focus on consistent, measurable outcomes and strong community partnerships.…I’m a Houston-based lead case management and landlord engagement professional with extensive experience supporting housing stability for clients facing homelessness or housing instability. I coordinate across partner agencies, manage landlord relationships, and ensure units meet housing quality standards through inspections and ongoing communication with property managers. I supervise case managers, oversee documentation for audit readiness, and build practical systems like housing packets, client tracking spreadsheets, and internal trackers to support monthly reporting. From budgeting grant-related work to processing rental payments and guiding conflict resolution between tenants, case managers, and landlords, I focus on consistent, measurable outcomes and strong community partnerships.

Gabby Baba

Project Manager, Data Analyst, Community Manager, +1

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I’m a Houston-based lead case management and landlord engagement professional with extensive experience supporting housing stability for clients facing homelessness or housing instability. I coordinate across partner agencies, manage landlord relationships, and ensure units meet housing quality standards through inspections and ongoing communication with property managers. I supervise case managers, oversee documentation for audit readiness, and build practical systems like housing packets, client tracking spreadsheets, and internal trackers to support monthly reporting. From budgeting grant-related work to processing rental payments and guiding conflict resolution between tenants, case managers, and landlords, I focus on consistent, measurable outcomes and strong community partnerships.…I’m a Houston-based lead case management and landlord engagement professional with extensive experience supporting housing stability for clients facing homelessness or housing instability. I coordinate across partner agencies, manage landlord relationships, and ensure units meet housing quality standards through inspections and ongoing communication with property managers. I supervise case managers, oversee documentation for audit readiness, and build practical systems like housing packets, client tracking spreadsheets, and internal trackers to support monthly reporting. From budgeting grant-related work to processing rental payments and guiding conflict resolution between tenants, case managers, and landlords, I focus on consistent, measurable outcomes and strong community partnerships.

Available to hire

I’m a Houston-based lead case management and landlord engagement professional with extensive experience supporting housing stability for clients facing homelessness or housing instability. I coordinate across partner agencies, manage landlord relationships, and ensure units meet housing quality standards through inspections and ongoing communication with property managers.

I supervise case managers, oversee documentation for audit readiness, and build practical systems like housing packets, client tracking spreadsheets, and internal trackers to support monthly reporting. From budgeting grant-related work to processing rental payments and guiding conflict resolution between tenants, case managers, and landlords, I focus on consistent, measurable outcomes and strong community partnerships.

Skills

Leadership

Data Visualization

Data Science

Experience Level

Leadership

Expert

Data Visualization

Intermediate

Data Science

Intermediate

Work Experience

Lead Case Manager (Supportive Services and Homeless Prevention) at Endeavors

July 1, 2025 - July 31, 2026

Provided housing locator support and supervised case management delivery, including landlord engagement and tenant support. Calculated monthly case manager mileage and maintained timesheets, created housing packets for program processes, and coordinated meetings with partner agencies and grant funders. Supported negotiated client rental payments and ensured accurate grant budgeting related to supportive services and homeless prevention efforts. Maintained data documentation for audit monitoring, overseeing data entry and developing trackers to support monthly internal audits. Supervised fourteen case managers across two housing programs and developed conflict management guides for case managers and clients.

Lead Associate of Landlord Engagement at Coalition for the Homeless

January 1, 2020 - November 1, 2025

Partnered with landlords to obtain documentation and negotiate property conditions to meet housing requirements for clients. Maintained client tracking spreadsheets to support landlord engagement and tenant placement workflows, and maintained regular communication with property managers through phone and email. Conducted pre-inspections to confirm units meet housing quality standards, troubleshoot issues across housing organizations, and support resolution between clients, case managers, and landlords. Recruited additional properties to expand housing options for people experiencing homelessness and guided relationship-focused efforts to sustain program participation.