Gabriela Enășescu

Available to hire

Team manager with experience in fast-paced, high-volume environments, combining content moderation policy enforcement with performance management and people leadership.

About

Team manager with experience in fast-paced, high-volume environments, combining content moderation policy enforcement with performance management and people leadership. Skilled in conflict resolution, coaching, and SLA/KPI tracking to improve quality, accuracy, and productivity.

Known for handling escalations and sensitive cases while ensuring compliance with platform/company policies. Proven ability to lead moderators, provide actionable feedback, and collaborate cross-functionally to support operational improvements and a positive, productive team environment.

  • 3 years' experience
  • Joined May 2026

Languages

  • Romanian, Moldavian, MoldovanFluent
  • EnglishFluent
  • FrenchIntermediate
  • ItalianBeginner
  • Spanish; CastilianBeginner
  • TurkishBeginner

Industry experience

  • Media & Entertainment
  • Professional Services
  • Education
  • Retail

More experts

Work experience· 5 roles

Team Manager | People Operations & Content Strategy · Telus DigitalAug 2024 – Present · 2 yrs 4 mos

Led and supported teams of content moderators in a remote, high-volume environment. Ensured team performance targets (KPIs, SLA, quality, productivity) were consistently met through monitoring, analysis, and actionable feedback. Conducted regular 1:1 coaching to drive employee development, engagement, and adherence to policies. Handled escalations and sensitive content cases, ensuring alignment with company/platform guidelines. Prepared reports and analyzed trends to support decision-making and operational improvements. Served as a key point of contact between team and upper management and supported onboarding/training for new hires.

Team Manager · TELUS DigitalAug 2024 – Present · 2 yrs 4 mos

Led a team of content moderators; drove performance through KPI tracking, coaching, mentoring, and stakeholder collaboration; oversaw onboarding and training.

Content Moderator · TELUS DigitalAug 2023 – Aug 2024 · 1 yr 1 mo

Moderated user-generated content, enforced policies, managed conflict resolution, and supported safe online communities.

Team Manager · Orange RomaniaMar 2023 – Apr 2023 · 2 mos
Sales Consultant · Orange RomaniaMar 2023 – Apr 2023 · 2 mos

Education· 8

Master’s Degree – Probation, Mediation & Social Assistance of Crime Victims · Alexandru Ioan Cuza University, Iași2018 – 2021
Bachelor’s Degree – Psychology · Alexandru Ioan Cuza University, Iași2021 – 2023
Philosophy (High School) · National College Mihai Eminescu, Botoșani2014 – 2018
Bachelor’s Degree – Psychology · National College “Mihai Eminescu”2014 – 2018

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