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Team manager with experience in fast-paced, high-volume environments, combining content moderation policy enforcement with performance management and people leadership. Skilled in conflict resolution, coaching, and SLA/KPI tracking to improve quality, accuracy, and productivity. Known for handling escalations and sensitive cases while ensuring compliance with platform/company policies. Proven ability to lead moderators, provide actionable feedback, and collaborate cross-functionally to support operational improvements and a positive, productive team environment.…Team manager with experience in fast-paced, high-volume environments, combining content moderation policy enforcement with performance management and people leadership. Skilled in conflict resolution, coaching, and SLA/KPI tracking to improve quality, accuracy, and productivity. Known for handling escalations and sensitive cases while ensuring compliance with platform/company policies. Proven ability to lead moderators, provide actionable feedback, and collaborate cross-functionally to support operational improvements and a positive, productive team environment.

Gabriela Enășescu

Project Manager, Data Annotator, Audio Transcriber, +2

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Team manager with experience in fast-paced, high-volume environments, combining content moderation policy enforcement with performance management and people leadership. Skilled in conflict resolution, coaching, and SLA/KPI tracking to improve quality, accuracy, and productivity. Known for handling escalations and sensitive cases while ensuring compliance with platform/company policies. Proven ability to lead moderators, provide actionable feedback, and collaborate cross-functionally to support operational improvements and a positive, productive team environment.…Team manager with experience in fast-paced, high-volume environments, combining content moderation policy enforcement with performance management and people leadership. Skilled in conflict resolution, coaching, and SLA/KPI tracking to improve quality, accuracy, and productivity. Known for handling escalations and sensitive cases while ensuring compliance with platform/company policies. Proven ability to lead moderators, provide actionable feedback, and collaborate cross-functionally to support operational improvements and a positive, productive team environment.

Available to hire

Team manager with experience in fast-paced, high-volume environments, combining content moderation policy enforcement with performance management and people leadership. Skilled in conflict resolution, coaching, and SLA/KPI tracking to improve quality, accuracy, and productivity.

Known for handling escalations and sensitive cases while ensuring compliance with platform/company policies. Proven ability to lead moderators, provide actionable feedback, and collaborate cross-functionally to support operational improvements and a positive, productive team environment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

French

Intermediate

Italian

Beginner

Spanish; Castilian

Beginner

Turkish

Beginner

Work Experience

Team Manager | People Operations & Content Strategy at Telus Digital

August 1, 2024 - Present

Led and supported teams of content moderators in a remote, high-volume environment. Ensured team performance targets (KPIs, SLA, quality, productivity) were consistently met through monitoring, analysis, and actionable feedback. Conducted regular 1:1 coaching to drive employee development, engagement, and adherence to policies. Handled escalations and sensitive content cases, ensuring alignment with company/platform guidelines. Prepared reports and analyzed trends to support decision-making and operational improvements. Served as a key point of contact between team and upper management and supported onboarding/training for new hires.

Team Manager at TELUS Digital

August 1, 2024 - Present

Led a team of content moderators; drove performance through KPI tracking, coaching, mentoring, and stakeholder collaboration; oversaw onboarding and training.

Content Moderator at TELUS Digital

August 1, 2023 - August 1, 2024

Moderated user-generated content, enforced policies, managed conflict resolution, and supported safe online communities.

Team Manager at Orange Romania

March 1, 2023 - April 20, 2023

Assisted customers in selecting products and services based on their needs; achieved sales targets and maintained strong customer relationships. Managed customer interactions using CRM tools. Led a team of content moderators, ensuring KPIs/SLA, quality, and productivity targets were consistently met through performance monitoring, actionable feedback, coaching, and support. Handled escalations and sensitive content cases with alignment to company policies; prepared reports analyzing trends to support decision-making and operational improvements. Collaborated with stakeholders as a key contact between the team and upper management, and supported onboarding/training of new team members. Moderated online content in line with platform policies, ensuring accuracy and consistency; identified content trends and escalated complex cases when necessary.

Sales Consultant at Orange Romania

March 1, 2023 - April 30, 2023

Assisted customers, advised on products and services, and contributed to sales targets.