Product Designer at Orthini

Led end-to-end product design for a wearable-enabled remote patient monitoring platform serving orthopedic surgeons and patients post-joint-replacement surgery. Owned discovery through handoff—conducted user interviews, competitive analysis, journey mapping, information architecture, sitemaps, user flows, wireframes, usability testing, and iterations to ensure the final design solved real clinical problems without unnecessary complexity. Architected end-to-end experiences for Surgeon’s Portal (recovery dashboards, PT adherence, gait analysis visuals) and Patient App (older-user friendly UI, recovery tracking, and a guided exercise mode with interactive animations powered by wearable knee-sleeve hardware). Translated research insights into stakeholder alignment and product decisions. Also designed a Spotify-inspired AI-guided music discovery concept (Odyssey) with onboarding prompts, session UI, and an Odyssey Pulse interaction, validated via usability testing.

Account Executive at PandaDoc

Led customer-facing initiatives bridging sales and product. Interviewed customers who provided low NPS to surface actionable feedback for product improvements and created Product Requirements for a unique client, contributing to $78,000 ARR. Drove growth by establishing PandaDoc’s first large-scale pursuit SDR program and closing PandaDoc’s largest-ever deal, while acquiring 210 new business accounts and $846k ARR overall.

Sales Development Representative at PandaDoc

Supported revenue growth by bridging sales and product, conducting interviews with customers returning low NPS, and translating insights into requirements. Created a PRD for a key client and pioneered a signal-based outreach model that mapped feature usage to customer journey stages to reduce friction and improve conversion.