I’m a multi-skilled operations professional with a diverse background in live operations, customer service, and the iGaming sector. I excel at building strong client relationships and driving team performance, even in fast-paced environments. Currently, as Shift Manager at Joe & the Juice in Amsterdam, I oversee daily operations, lead training initiatives, and strive for service excellence. My previous roles in live operations and game presentation have sharpened my adaptability, composure under pressure, and ability to deliver engaging experiences across multicultural teams.…

Gabriel Costa

I’m a multi-skilled operations professional with a diverse background in live operations, customer service, and the iGaming sector. I excel at building strong client relationships and driving team performance, even in fast-paced environments. Currently, as Shift Manager at Joe & the Juice in Amsterdam, I oversee daily operations, lead training initiatives, and strive for service excellence. My previous roles in live operations and game presentation have sharpened my adaptability, composure under pressure, and ability to deliver engaging experiences across multicultural teams.…

Available to hire

I’m a multi-skilled operations professional with a diverse background in live operations, customer service, and the iGaming sector. I excel at building strong client relationships and driving team performance, even in fast-paced environments.

Currently, as Shift Manager at Joe & the Juice in Amsterdam, I oversee daily operations, lead training initiatives, and strive for service excellence. My previous roles in live operations and game presentation have sharpened my adaptability, composure under pressure, and ability to deliver engaging experiences across multicultural teams.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Shift Manager at Joe & the Juice
August 1, 2025 - November 26, 2025
Oversee daily operations, lead training initiatives, and ensure service excellence in a fast-paced environment.
Game Host at Joe & the Juice
July 2, 2025 - July 2, 2025
Engaged customers, providing a unique shopping experience; developed innovative solutions to customer service challenges; maintained hygiene standards in accordance with company cleanliness policies and guidelines.
Game Host at Evolution Gaming
November 1, 2024 - November 1, 2024
Engaged players by delivering memorable live experiences. Co-led game sessions tailored to diverse markets. Hosted lively and dynamic game shows.
Game Host at Evolution Gaming
June 30, 2024 - June 30, 2024
Engaged players by delivering memorable live experiences. Co-led game sessions tailored to diverse markets. Hosted lively and dynamic game shows.
Live Operations Specialist at Just Eat Takeaway
December 31, 2021 - December 31, 2021
Resolved complex challenges in a fast-paced environment to optimize delivery processes; implemented WoWs to enhance efficiency; led onboarding and training of new employees; managed live operations.
Operations Specialist at Powerfoodies
June 1, 2022 - June 1, 2022
Managed supply chain through supplier negotiations, inventory oversight, and delivery monitoring. Established strong commercial relationships with stakeholders. Optimized delivery times by automating packaging production.

Education

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Qualifications

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Industry Experience

Gaming, Travel & Hospitality, Retail, Media & Entertainment

Skills

Experience Level