Timur Gadzhiev

Develop and execute partner management strategy across a network of 60+ IT/software development partners in CIS markets. Act as primary partner contact, providing collaboration models, operational guidance, performance expectations, and best practices. Run business reviews using KPIs, drive improvement action plans, and analyze business requirements to enhance partner engagement workflows and CRM-driven management. Lead cross-functional initiatives with Sales, Delivery, and Management to optimize partner operations and service delivery. Manage and coach a team of five Resource Managers and lead governance/process improvement (CRM adoption, performance management, operational efficiency). Own partner onboarding into corporate CRM and strengthen approval workflows to reduce contract/NDA cycle time.

Led enterprise service implementation, transition, and business transformation projects for Managed Services, SaaS, DaaS, and technology-enabled service solutions. Gathered and analyzed customer requirements and As-Is processes, then created Future State solutions, functional requirements, and delivery plans. Facilitated workshops and solution planning sessions with business and IT stakeholders to define scope, assess readiness, identify risks, and agree delivery roadmaps. Conducted change management to support adoption of new service models and operational processes. Managed RFI/RFP processes including requirements definition, proposal evaluation, vendor selection, and contract review. Owned project financial management (budgets, P&L, cost forecasting, tracking against commercial and delivery targets).

Owned presales projects in Managed Print Services (MPS) and contributed to MPS overall service direction. Developed a unified MPS approach methodology, expanded partner network across 50+ regions, and established contracts with key OEMs and software developers. Increased participation in procurement procedures by 37%. Created a unified knowledge base for the MPS direction, reducing average presale/business case preparation time by 40%.