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I am a Scrum Master and IT Project Coordinator with 20+ years of global experience across HRIS transformation, agile delivery, system optimisation, and stakeholder engagement. I have led cross-functional teams, managed end-to-end release cycles, and delivered scalable, audit-ready solutions. My recent work in New Zealand retail has strengthened my adaptability, customer focus, and understanding of the local market. I specialize in SAP SuccessFactors, ServiceNow, and PeopleSoft, with a strong focus on compliance, UX, data integrity, and continuous improvement. I enjoy enabling teams to work smarter through automation, training, and change enablement. I am passionate about digital resilience, people-centred service delivery, and partnering with HR, IT, and vendors to deliver measurable ROI.…I am a Scrum Master and IT Project Coordinator with 20+ years of global experience across HRIS transformation, agile delivery, system optimisation, and stakeholder engagement. I have led cross-functional teams, managed end-to-end release cycles, and delivered scalable, audit-ready solutions. My recent work in New Zealand retail has strengthened my adaptability, customer focus, and understanding of the local market. I specialize in SAP SuccessFactors, ServiceNow, and PeopleSoft, with a strong focus on compliance, UX, data integrity, and continuous improvement. I enjoy enabling teams to work smarter through automation, training, and change enablement. I am passionate about digital resilience, people-centred service delivery, and partnering with HR, IT, and vendors to deliver measurable ROI.

Gaurav Kaushik

Project Manager, Production Manager, Content Producer, +2

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I am a Scrum Master and IT Project Coordinator with 20+ years of global experience across HRIS transformation, agile delivery, system optimisation, and stakeholder engagement. I have led cross-functional teams, managed end-to-end release cycles, and delivered scalable, audit-ready solutions. My recent work in New Zealand retail has strengthened my adaptability, customer focus, and understanding of the local market. I specialize in SAP SuccessFactors, ServiceNow, and PeopleSoft, with a strong focus on compliance, UX, data integrity, and continuous improvement. I enjoy enabling teams to work smarter through automation, training, and change enablement. I am passionate about digital resilience, people-centred service delivery, and partnering with HR, IT, and vendors to deliver measurable ROI.…I am a Scrum Master and IT Project Coordinator with 20+ years of global experience across HRIS transformation, agile delivery, system optimisation, and stakeholder engagement. I have led cross-functional teams, managed end-to-end release cycles, and delivered scalable, audit-ready solutions. My recent work in New Zealand retail has strengthened my adaptability, customer focus, and understanding of the local market. I specialize in SAP SuccessFactors, ServiceNow, and PeopleSoft, with a strong focus on compliance, UX, data integrity, and continuous improvement. I enjoy enabling teams to work smarter through automation, training, and change enablement. I am passionate about digital resilience, people-centred service delivery, and partnering with HR, IT, and vendors to deliver measurable ROI.

Available to hire

I am a Scrum Master and IT Project Coordinator with 20+ years of global experience across HRIS transformation, agile delivery, system optimisation, and stakeholder engagement. I have led cross-functional teams, managed end-to-end release cycles, and delivered scalable, audit-ready solutions. My recent work in New Zealand retail has strengthened my adaptability, customer focus, and understanding of the local market.

I specialize in SAP SuccessFactors, ServiceNow, and PeopleSoft, with a strong focus on compliance, UX, data integrity, and continuous improvement. I enjoy enabling teams to work smarter through automation, training, and change enablement. I am passionate about digital resilience, people-centred service delivery, and partnering with HR, IT, and vendors to deliver measurable ROI.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Consultant Specialist – HR Systems & Transformation at HSBC Software Development

January 1, 2022 - January 1, 2025

Led configuration & optimisation of SAP SuccessFactors (EC, LMS), improving onboarding and HR operations for 250K employees; collaborated with IT & vendors to resolve 250+ system issues annually, delivering 99.5% platform stability and ensuring compliance & data integrity; translated business needs into ROI-driven solutions; directed SIT/UAT across 10+ major releases & 50+ minor changes achieving 100% defect closure before production deployment; delivered training to 3K HR users, increasing system adoption by 40% and reducing support tickets by 25% through improved digital literacy.

Access Governance & PeopleSoft Security at HSBC EDP

January 1, 2013 - January 1, 2018

Managed access governance and PeopleSoft security controls, improving audit readiness and ensuring compliant access management.

SAP Analyst at DELOITTE

January 1, 2008 - January 1, 2013

Supported SAP HRIS governance and integration efforts, contributing to data integrity and process improvements.

Process Trainer at PATNI COMPUTERS

January 1, 2007 - January 1, 2008

Trained users on HR systems and processes; developed SOPs and training materials to improve adoption and efficiency.

Process Specialist at IVY COMPTECH

January 1, 2004 - January 1, 2006

Supported HR systems operations and provided user support to ensure smooth daily operations.