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I am a versatile Trust & Safety Risk Item Review Associate with over 8 years of experience spanning E-commerce Risk Management, Digital Operations, and Quality Control. I specialize in policy enforcement, risk assessment, and fraud detection, while also leveraging technical SEO and web management skills to identify complex listing anomalies and backend discrepancies. I thrive in remote work, consistently meeting SLAs with high accuracy and collaborating across teams to safeguard marketplace integrity for global clients like Walmart. My blend of risk expertise and digital asset creation helps bridge policy with practical solutions.…I am a versatile Trust & Safety Risk Item Review Associate with over 8 years of experience spanning E-commerce Risk Management, Digital Operations, and Quality Control. I specialize in policy enforcement, risk assessment, and fraud detection, while also leveraging technical SEO and web management skills to identify complex listing anomalies and backend discrepancies. I thrive in remote work, consistently meeting SLAs with high accuracy and collaborating across teams to safeguard marketplace integrity for global clients like Walmart. My blend of risk expertise and digital asset creation helps bridge policy with practical solutions.

Gaurav Kant

Web Designer, SEO Expert, Content Creator, +2

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I am a versatile Trust & Safety Risk Item Review Associate with over 8 years of experience spanning E-commerce Risk Management, Digital Operations, and Quality Control. I specialize in policy enforcement, risk assessment, and fraud detection, while also leveraging technical SEO and web management skills to identify complex listing anomalies and backend discrepancies. I thrive in remote work, consistently meeting SLAs with high accuracy and collaborating across teams to safeguard marketplace integrity for global clients like Walmart. My blend of risk expertise and digital asset creation helps bridge policy with practical solutions.…I am a versatile Trust & Safety Risk Item Review Associate with over 8 years of experience spanning E-commerce Risk Management, Digital Operations, and Quality Control. I specialize in policy enforcement, risk assessment, and fraud detection, while also leveraging technical SEO and web management skills to identify complex listing anomalies and backend discrepancies. I thrive in remote work, consistently meeting SLAs with high accuracy and collaborating across teams to safeguard marketplace integrity for global clients like Walmart. My blend of risk expertise and digital asset creation helps bridge policy with practical solutions.

Available to hire

I am a versatile Trust & Safety Risk Item Review Associate with over 8 years of experience spanning E-commerce Risk Management, Digital Operations, and Quality Control. I specialize in policy enforcement, risk assessment, and fraud detection, while also leveraging technical SEO and web management skills to identify complex listing anomalies and backend discrepancies.

I thrive in remote work, consistently meeting SLAs with high accuracy and collaborating across teams to safeguard marketplace integrity for global clients like Walmart. My blend of risk expertise and digital asset creation helps bridge policy with practical solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Trust & Safety Risk Item Review Associate at RISE OTB (Remote)

October 1, 2024 - Present

Audit and validate complex Walmart product listings to detect Prohibited Items and counterfeit goods, ensuring strict policy compliance. Enforce SOPs and maintain a zero-tolerance environment for unsafe products. Manage a high-volume review queue (800+ cases/day) with an accuracy rate above 95%. Proactively flag suspicious seller behavior and listing anomalies to prevent fraud, while coordinating with internal teams in a remote setup.

Local SEO Expert at WEB DESIGN HEROES (Freelance)

February 1, 2024 - Present

Optimized Google Business Profiles for local clients to secure top rankings in the local pack. Conducted geo-targeted keyword research and competitor analysis to drive high-intent traffic. Implemented on-page SEO (schema markup, meta tags, citations) and tracked organic traffic, CTR, and user behavior to improve lead generation.

Sales & Service Associate at SHAGUN IT SOLUTIONS, Faridabad

February 1, 2022 - October 1, 2024

Managed end-to-end customer inquiries and complaints with a high First Contact Resolution rate. Identified cross-sell opportunities to grow revenue and maintained accurate CRM records for timely follow-ups.

Graphic & Website Designer at DREAMSVGCRAFT (Freelance)

May 1, 2021 - February 1, 2024

Designed and managed a WordPress & WooCommerce-based e-commerce store, ensuring a seamless checkout experience for international customers. Created vector graphics and marketing assets, improved UI/UX and Core Web Vitals, resolved plugin conflicts, and maintained 99.9% uptime.

Delivery Associate Support Executive at SHADOWFAX PRIVATE LTD, Faridabad

September 1, 2020 - February 1, 2022

Acted as liaison between customers and the logistics fleet, resolving delivery escalations within tight deadlines. Monitored delivery routes and status updates to proactively address delays, improving CSAT.

Quality Control Checker at PC CASTINGS (G DC Shop), Faridabad

October 1, 2017 - March 1, 2020

Conducted rigorous quality checks on production outputs against technical blueprints. Identified root causes of defects and collaborated with the production floor to significantly reduce material wastage.

PDC Line Inspector at CASTEMASTER (CNC Shop), Faridabad

July 1, 2015 - October 1, 2017

Monitored production lines to ensure all manufactured components met precise engineering specifications before dispatch.