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I am a detail-oriented and service-driven professional with over 5 years of experience in customer support, documentation, and compliance across banking, telecom, property management, and e-commerce. I have a proven track record in managing high-volume transactions, maintaining regulatory documentation, and supporting cross-functional teams in fast-paced environments. I excel in formal documentation, SLA adherence, and digital process improvement. I am multilingual and authorized to work in Sweden, with a strong interest in business development and continuous improvement.…I am a detail-oriented and service-driven professional with over 5 years of experience in customer support, documentation, and compliance across banking, telecom, property management, and e-commerce. I have a proven track record in managing high-volume transactions, maintaining regulatory documentation, and supporting cross-functional teams in fast-paced environments. I excel in formal documentation, SLA adherence, and digital process improvement. I am multilingual and authorized to work in Sweden, with a strong interest in business development and continuous improvement.

Venkata Sathya Ranga Gayathri Muthyla

eCommerce Developer, Designer, Graphic Designer, +3

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I am a detail-oriented and service-driven professional with over 5 years of experience in customer support, documentation, and compliance across banking, telecom, property management, and e-commerce. I have a proven track record in managing high-volume transactions, maintaining regulatory documentation, and supporting cross-functional teams in fast-paced environments. I excel in formal documentation, SLA adherence, and digital process improvement. I am multilingual and authorized to work in Sweden, with a strong interest in business development and continuous improvement.…I am a detail-oriented and service-driven professional with over 5 years of experience in customer support, documentation, and compliance across banking, telecom, property management, and e-commerce. I have a proven track record in managing high-volume transactions, maintaining regulatory documentation, and supporting cross-functional teams in fast-paced environments. I excel in formal documentation, SLA adherence, and digital process improvement. I am multilingual and authorized to work in Sweden, with a strong interest in business development and continuous improvement.

Available to hire

I am a detail-oriented and service-driven professional with over 5 years of experience in customer support, documentation, and compliance across banking, telecom, property management, and e-commerce. I have a proven track record in managing high-volume transactions, maintaining regulatory documentation, and supporting cross-functional teams in fast-paced environments.

I excel in formal documentation, SLA adherence, and digital process improvement. I am multilingual and authorized to work in Sweden, with a strong interest in business development and continuous improvement.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Swedish

Advanced

English

Fluent

Telugu

Advanced

Tamil

Advanced

Hindi

Advanced

Work Experience

Customer Service Agent – Banking & Financial Services for international banking clients (The USA) at Allsec Technologies Ltd.

November 1, 2009 - November 1, 2009

Handled inbound and outbound calls or chats related to banking queries. Assisted customers with account-related issues, transaction disputes, and service requests. Provided support for digital banking platforms and troubleshooted login or access problems. Investigated and resolved customer complaints, escalated complex issues to appropriate departments while maintaining ownership of the case. Followed up to ensure customer satisfaction and closure. Maintained accurate records of customer interactions and transactions. Prepared daily reports and contributed to performance metrics tracking.

Cash Reconciliation & Invoice Processing Agent at Intellinet Global Services (Barclays Assets & Sales Finance)

December 1, 2010 - December 1, 2010

Performed daily reconciliation of cash transactions across multiple accounts. Investigated and resolved discrepancies between internal records and bank statements. Processed high-volume invoices with 99% accuracy and timely posting. Coordinated with vendors and internal teams to resolve invoice-related queries. Supported internal audits and maintained detailed documentation trails. Experienced in maintaining structured documentation in compliance with internal and external regulatory standards. Skilled in cross-functional collaboration with stakeholders across operations, finance, and customer service to ensure seamless documentation and service delivery.

Order Processing Customer Service Agent at Grand & Toy

April 1, 2013 - April 1, 2013

Processed customer orders via phone, email, and online platforms. Verified product availability, pricing, and delivery timelines. Coordinated with logistics and warehouse teams for timely fulfillment. Resolved shipment issues and facilitated returns with full policy compliance. Maintained detailed records and generated performance reports.

Customer Service Advisor at Vodafone UK Limited

August 1, 2022 - August 1, 2022

Delivered technical and billing support for Vodafone customers. Guided users through device setup and digital self-service tools. Logged customer feedback and contributed to service enhancement initiatives. Achieved high customer satisfaction and first-contact resolution metrics. Collaborated with internal teams to resolve escalated service issues.

Progression Agent – Property Management Support at Adiuvo UK Services Limited

May 1, 2024 - May 1, 2024

Managed reactive and planned maintenance tasks for residential properties. Coordinated with contractors and residents to ensure timely resolution. Maintained communication logs and provided regular updates to stakeholders. Triaged issues and escalated high-risk cases to senior teams. Played a key role in maintaining service continuity in a 24/7 support model. Contributed to digital process enhancements and compliance tracking through automated reporting tools and SLA dashboards.