VS

Venkata Sathya Ranga Gayathri Muthyla

Available to hire

I am a detail-oriented and service-driven professional with over 5 years of experience in customer support, documentation, and compliance across banking, telecom, property management, and e-commerce.

About

I am a detail-oriented and service-driven professional with over 5 years of experience in customer support, documentation, and compliance across banking, telecom, property management, and e-commerce. I have a proven track record in managing high-volume transactions, maintaining regulatory documentation, and supporting cross-functional teams in fast-paced environments.

I excel in formal documentation, SLA adherence, and digital process improvement. I am multilingual and authorized to work in Sweden, with a strong interest in business development and continuous improvement.

  • Joined October 2025

Languages

  • SwedishAdvanced
  • EnglishFluent
  • TeluguAdvanced
  • TamilAdvanced
  • HindiAdvanced

Industry experience

  • Financial Services
  • Professional Services
  • Telecommunications
  • Real Estate & Construction
  • Retail

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Work experience· 5 roles

Progression Agent – Property Management Support · Adiuvo UK Services LimitedMay 2024 – May 2024 · 1 mo

Managed reactive and planned maintenance tasks for residential properties. Coordinated with contractors and residents to ensure timely resolution. Maintained communication logs and provided regular updates to stakeholders. Triaged issues and escalated high-risk cases to senior teams. Played a key role in maintaining service continuity in a 24/7 support model. Contributed to digital process enhancements and compliance tracking through automated reporting tools and SLA dashboards.

Customer Service Advisor · Vodafone UK LimitedAug 2022 – Aug 2022 · 1 mo

Delivered technical and billing support for Vodafone customers. Guided users through device setup and digital self-service tools. Logged customer feedback and contributed to service enhancement initiatives. Achieved high customer satisfaction and first-contact resolution metrics. Collaborated with internal teams to resolve escalated service issues.

Order Processing Customer Service Agent · Grand & ToyApr 2013 – Apr 2013 · 1 mo

Processed customer orders via phone, email, and online platforms. Verified product availability, pricing, and delivery timelines. Coordinated with logistics and warehouse teams for timely fulfillment. Resolved shipment issues and facilitated returns with full policy compliance. Maintained detailed records and generated performance reports.

Cash Reconciliation & Invoice Processing Agent · Intellinet Global Services (Barclays Assets & Sales Finance)Dec 2010 – Dec 2010 · 1 mo
Customer Service Agent – Banking & Financial Services for international banking clients (The USA) · Allsec Technologies Ltd.Nov 2009 – Nov 2009 · 1 mo

Education· 6

M.Sc. Visual Communication · University of Madras, India2030 – 2007
B.A. English Literature · University of Madras, India2030 – 2005
Pre-University Studies or High School · La Chatelaine Residential2030 – 2002
M.Sc. Visual Communication · University of Madras, India2030 – 2007

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