I am a tech-savvy IT support and administrative professional with hands-on experience across front-desk operations, web development, and digital content production. I enjoy leveraging technology to streamline workflows, support teams, and deliver reliable IT and administrative solutions in both in-person and remote settings. I’m currently pursuing a Diploma in IT Support and a Certificate in Fullstack Engineering, complemented by certifications in cybersecurity and software development. I thrive in collaborative environments and am eager to contribute to projects that fuse technology, creativity, and organizational excellence.

Genowere Fortunate Milcent

I am a tech-savvy IT support and administrative professional with hands-on experience across front-desk operations, web development, and digital content production. I enjoy leveraging technology to streamline workflows, support teams, and deliver reliable IT and administrative solutions in both in-person and remote settings. I’m currently pursuing a Diploma in IT Support and a Certificate in Fullstack Engineering, complemented by certifications in cybersecurity and software development. I thrive in collaborative environments and am eager to contribute to projects that fuse technology, creativity, and organizational excellence.

Available to hire

I am a tech-savvy IT support and administrative professional with hands-on experience across front-desk operations, web development, and digital content production. I enjoy leveraging technology to streamline workflows, support teams, and deliver reliable IT and administrative solutions in both in-person and remote settings.

I’m currently pursuing a Diploma in IT Support and a Certificate in Fullstack Engineering, complemented by certifications in cybersecurity and software development. I thrive in collaborative environments and am eager to contribute to projects that fuse technology, creativity, and organizational excellence.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Advanced
Luganda
Advanced
Russian
Beginner

Work Experience

Website Developer & Lead Tech Team Member at Jinja International Poetry Festival
January 1, 2024 - January 1, 2025
Designed, built, and maintained the official festival website, managing full development lifecycle from planning to deployment. Led the tech team, coordinating tasks, timelines, and deliverables for event digital infrastructure. Supported front-facing event communications and ensured accurate, up-to-date online content during live events. Assisted with volunteer coordination and stage schedule logistics.
Photographer & Content Producer at Worship Harvest Ministries / Freelance
January 1, 2021 - Present
Organised digital asset libraries and managed content production workflows for ministry and freelance projects. Produced photography and multimedia content for events, social media, and publications.
Freelance Writer & Scriptwriter at Various Publications
January 1, 2020 - Present
Managed client correspondence, coordinated deadlines, and delivered writing projects across editorial and creative platforms.

Education

Diploma in IT Support (In Progress) at Alison (Online)
January 1, 2025 - May 13, 2026
Certificate in Fullstack Engineering (In Progress) at Harvest Institute
January 1, 2024 - May 13, 2026
Software Development Certificate at Kanzu Code Foundation
January 1, 2023 - January 1, 2024
Cybersecurity Ethics Certificate at Cisco Networking Academy
January 1, 2022 - January 1, 2023
Diploma in Computer Education (In Progress) at Aptech Uganda
January 11, 2030 - May 13, 2026
Uganda Certificate of Education (UCE) at Dynamic High School, Sonde
January 1, 2022 - January 1, 2023

Qualifications

Cybersecurity Ethics Certificate
January 1, 2022 - January 1, 2023
Software Development Certificate
January 1, 2023 - January 1, 2024
Certificate in Fullstack Engineering
January 1, 2024 - May 13, 2026
Diploma in IT Support (In Progress)
January 1, 2025 - May 13, 2026
Uganda Certificate of Education (UCE)
January 1, 2022 - January 1, 2023
Diploma in Computer Education (In Progress)
January 11, 2030 - May 13, 2026

Industry Experience

Software & Internet, Education, Media & Entertainment, Professional Services, Retail