Available to hire
Hi, I’m Georgia, a motivated MA English Literary Studies postgraduate. I’ve developed strong skills in customer service and team leadership throughout my career in hospitality. I thrive in fast-paced environments and am dedicated to providing excellent service while remaining calm under pressure. I’m passionate about continuous personal and professional development, and I enjoy building rapport with customers and colleagues alike. My journey is marked by resilience and adaptability, and I look forward to new opportunities that challenge me further.
Work Experience
Kiosk Caterer / Supervisor at St Mary’s Stadium
January 1, 2019 - January 1, 2025Delivered high-quality customer service in a fast-paced, high-pressure stadium environment. Supervised team members, ensuring efficient service and smooth daily operations. Built strong working relationships with colleagues and management to improve service delivery. Handled challenging customer interactions professionally and calmly. Conducted stock checks and ensured accurate inventory management. Supported staff development by offering guidance and constructive feedback.
Front of House Team Member at Sea Life Play Centre
February 1, 2023 - August 1, 2024Delivered a wide range of duties including reception, barista service, and administration. Organised and hosted children’s events, enhancing customer experience. Managed bookings, enquiries, and customer interactions both in person and digitally. Promoted the business to increase customer engagement and attendance. Assisted with stock control and weekly deliveries. Created a welcoming and engaging environment for families.
Receptionist at Blue Jasmine
August 1, 2022 - December 1, 2022Managed bookings and customer enquiries in a busy hospitality setting. Provided a professional first point of contact for guests. Ensured smooth front-of-house operations.
Bar Assistant at O’Neills
March 1, 2022 - April 1, 2022Delivered efficient service in a high-energy bar environment. Maintained cleanliness and organisation of the workspace. Worked collaboratively with team members during busy shifts.
Education
MA English Literary Studies at University of Southampton
January 1, 2024 - March 22, 2026BA (Hons) English Literature at University of Winchester
January 1, 2019 - January 1, 2022High School Diploma at St Anne’s Catholic School
January 1, 2012 - January 1, 2019Qualifications
Industry Experience
Travel & Hospitality
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