UX Designer at Accenture

- Led end-to-end user research to inform product design and strategy, improving decision-making and reducing development risk. - Managed and mentored a junior researcher to build team capability and maintain research quality. - Designed and executed mixed-method studies (surveys, interviews, usability testing) to validate prototypes and uncover user pain points. Synthesised insights into actionable recommendations that shaped product priorities and informed the backlog. - Enhanced service design across a large, complex organisation by mapping user journeys, identifying systemic barriers, and engaging stakeholders through interviews and workshops to align business and user needs; delivering a GOV.UK-style microsite using VS Code and GitHub to present findings and recommendations in an accessible, live format. - Drove measurable business value by improving usability, aligning design with user needs, and enabling evidence-based product and service decisions.

UX Designer at Deloitte

- Used design thinking frameworks to create user-centred, intuitive and accessible UI designs with high-fidelity wireframes and detailed user story writing - Facilitating user research and competitor analysis to create user personas, information architecture and empathy & journey maps - Facilitating collaborative ideation sessions with cross-functional teams and business stakeholders. - Leading user testing of prototypes, presenting findings and liaising with developers to iteratively inform the ideation phase and improve product design. - Liaising with stakeholders to understand business requirements, and present and execute design concepts, leading on all areas of the product development life cycle. - Liaising with marketing teams, and reviewing Google analytics reporting to understand customer behaviour and interaction with digital products. - Creating visual design assets to support clients with their brand identity

Client Relationship Manager at HSBC

Relationship management between recruitment consultants and senior stakeholders/hiring managers; managed contractor recruitment and onboarding in line with SLAs; leveraged MI reporting to analyze delivery and performance, and devised continuous improvement initiatives and resource planning; migration of 1,500 contractors to LTD engagements; IR35 project for Retail Banking and Wealth Management; onboarding admin & clerical candidates via onboarding App/Web platform.

UX Designer at Accenture

Lead end-to-end user research to inform product design and strategy, improving decision-making and reducing development risk; manage and mentor junior researchers to build team capability; design and execute mixed-methods studies to validate prototypes and uncover user pain points; map user journeys and identify systemic barriers to energize collaborative ideation sessions with cross-functional teams.

UX Designer at Accenture

Lead end-to-end user research to inform product design and strategy, improving decision-making and reducing development risk. Managed and mentored a junior researcher to build team capability and maintain research quality. Designed mixed-method studies (surveys, interviews, usability testing) to validate prototypes and uncover user pain points. Synthesized insights into actionable recommendations that shaped product priorities and informed the backlog. Mapped user journeys, engaged stakeholders through interviews and workshops to align business and user needs; delivered GOV.UK-style micro site using VS Code and GitHub to present findings in a live, accessible format. Drove measurable business value by improving usability, aligning design with user needs, and enabling evidence-based product and service decisions.