I’m a content creator with a background in travel, hospitality, and customer experience. I create clear, engaging marketing content for travel brands, focusing on social media posts, short-form copy, and brand-aligned messaging. I’ve worked in international and remote environments and I value clear briefs, structured workflows, and realistic timelines. My approach combines storytelling with practicality, always keeping the end customer in mind.

Germanda Santos

I’m a content creator with a background in travel, hospitality, and customer experience. I create clear, engaging marketing content for travel brands, focusing on social media posts, short-form copy, and brand-aligned messaging. I’ve worked in international and remote environments and I value clear briefs, structured workflows, and realistic timelines. My approach combines storytelling with practicality, always keeping the end customer in mind.

Available to hire

I’m a content creator with a background in travel, hospitality, and customer experience. I create clear, engaging marketing content for travel brands, focusing on social media posts, short-form copy, and brand-aligned messaging.

I’ve worked in international and remote environments and I value clear briefs, structured workflows, and realistic timelines. My approach combines storytelling with practicality, always keeping the end customer in mind.

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Experience Level

Expert
Intermediate

Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Beginner

Work Experience

Hospitality Team Member at Grand Hotel Açores Atlântico
February 1, 2024 - November 3, 2025
Provide administrative and service support within a five-star hospitality operation. Coordinate communication between departments to ensure smooth daily operations. Manage priorities under pressure with strong attention to detail and teamwork.
Barista & Service Coordinator at Copenhagen Coffee Lab / Canil Craft Beer
December 31, 2023 - December 31, 2023
Assisted management with inventory reports, documentation, and scheduling. Supported administrative communication between suppliers and the team. Maintained organized systems for orders, expenses, and stock control.
Pedagogical Supervisor & Teacher Assistant at Maple Bear Canadian School
December 31, 2020 - December 31, 2020
Supervised academic and administrative workflows, including the organization of schedules, meetings, and reports for teachers and directors. Handled parent communication and feedback, ensuring clarity and satisfaction. Managed agendas, documentation, and follow-ups on educational projects and school events. Provided support to the management team in planning training, budgeting activities, and internal evaluations. Oversaw data accuracy in academic and financial reports, ensuring compliance with institutional standards.
Customer Service & Administrative Support at Hospitality & Food Service
February 1, 2022 - January 1, 2026
Provided daily customer service and administrative support in fast-paced environments. Managed customer requests, billing clarifications, documentation, follow-ups, and coordination with internal teams, ensuring service quality and operational accuracy.
Pedagogical Supervisor / Academic Operations Coordinator at Maple Bear Canadian School
August 1, 2012 - December 1, 2020
Senior coordination role combining customer-facing responsibilities with administrative and operational processes. Managed stakeholder communication, records, documentation, schedules, and compliance with institutional procedures.
Independent Travel & Personal Development
January 1, 2021 - December 31, 2021
Planned and managed long-term international travel independently, handling logistics and documentation.

Education

Bachelor’s Degree in Education at Federal University of Paraíba
January 11, 2030 - November 3, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Travel & Hospitality, Professional Services

Experience Level

Expert
Intermediate

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