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Motivated Communications graduate with hands-on experience in customer-facing roles, public relations, and event logistics. I’m skilled in handling high-volume enquiries, resolving disputes calmly, and maintaining a professional service standard under pressure. Fluent in native Italian and professional English, I’m reliable with administrative back-office support, POS/CRM-related workflows, and MS Office tools. I enjoy collaborating cross-functionally to keep events running smoothly and ensure customers feel supported from start to finish.…Motivated Communications graduate with hands-on experience in customer-facing roles, public relations, and event logistics. I’m skilled in handling high-volume enquiries, resolving disputes calmly, and maintaining a professional service standard under pressure. Fluent in native Italian and professional English, I’m reliable with administrative back-office support, POS/CRM-related workflows, and MS Office tools. I enjoy collaborating cross-functionally to keep events running smoothly and ensure customers feel supported from start to finish.

Giacomo Matta

Presenter, PR Freelancer, Production Coordinator, +1

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Motivated Communications graduate with hands-on experience in customer-facing roles, public relations, and event logistics. I’m skilled in handling high-volume enquiries, resolving disputes calmly, and maintaining a professional service standard under pressure. Fluent in native Italian and professional English, I’m reliable with administrative back-office support, POS/CRM-related workflows, and MS Office tools. I enjoy collaborating cross-functionally to keep events running smoothly and ensure customers feel supported from start to finish.…Motivated Communications graduate with hands-on experience in customer-facing roles, public relations, and event logistics. I’m skilled in handling high-volume enquiries, resolving disputes calmly, and maintaining a professional service standard under pressure. Fluent in native Italian and professional English, I’m reliable with administrative back-office support, POS/CRM-related workflows, and MS Office tools. I enjoy collaborating cross-functionally to keep events running smoothly and ensure customers feel supported from start to finish.

Available to hire

Motivated Communications graduate with hands-on experience in customer-facing roles, public relations, and event logistics. I’m skilled in handling high-volume enquiries, resolving disputes calmly, and maintaining a professional service standard under pressure.

Fluent in native Italian and professional English, I’m reliable with administrative back-office support, POS/CRM-related workflows, and MS Office tools. I enjoy collaborating cross-functionally to keep events running smoothly and ensure customers feel supported from start to finish.

Skills

Microsoft Office

POS

CRM

Experience Level

Microsoft Office

Expert

POS

Expert

CRM

Intermediate

Language

Italian

Fluent

English

Advanced

Work Experience

Customer Service & Front of House Representative at Art-in

January 1, 2022 - January 1, 2024

Delivered front-line customer assistance during major events, managing incoming inquiries, seat guidance, and high-volume public flow. Handled ticketing systems, access verification, and administrative checks with high accuracy and attention to detail. Enforced safety protocols and venue regulations while maintaining a calm, clear communication style in stressful situations.

Cashier & Administrative Support at Art-in

January 1, 2021 - January 1, 2022

Processed daily transactions using POS, credit cards, cash, and digital vouchers while maintaining accurate financial balances and daily close-out reports. Provided product and pricing information, resolved front-desk issues, and supported the team with scheduling and back-office coverage in fast-moving operational settings.