gian46s

Customer Support & Operations Specialist with over 4 years of experience in transportation, tourism and logistics.
Currently working at Trenitalia, handling international customers daily in stations, trains and ticket offices, managing assistance, complaints, bookings and sales support.
Background in logistics and warehouse management, supplier communication, purchase orders and quality documentation, as well as tourist group supervision and guided tours in cultural environments.
Highly organized and detail-oriented, with clean and professional communication style in emails and workflows.