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I’m Giulia Mele, a multilingual professional with a strong international mindset and a results-driven approach. With C1-level German and Spanish and advanced English, I’m comfortable working across cultures and communication styles while staying precise, proactive, and focused on solving day-to-day needs for customers and teams. My experience ranges from representing luxury brands and managing customer interactions in-store to providing multilingual IT support and coordinating logistics for international needs. I enjoy front-facing roles where listening and reliability matter, and I also bring strong organizational skills, including mentoring, customer service via phone/chat/email, and attention to detail in fast-moving environments.…I’m Giulia Mele, a multilingual professional with a strong international mindset and a results-driven approach. With C1-level German and Spanish and advanced English, I’m comfortable working across cultures and communication styles while staying precise, proactive, and focused on solving day-to-day needs for customers and teams. My experience ranges from representing luxury brands and managing customer interactions in-store to providing multilingual IT support and coordinating logistics for international needs. I enjoy front-facing roles where listening and reliability matter, and I also bring strong organizational skills, including mentoring, customer service via phone/chat/email, and attention to detail in fast-moving environments.

GIULIA MELE

Brand Designer, Marketing Strategist, Marketing Analyst, +3

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I’m Giulia Mele, a multilingual professional with a strong international mindset and a results-driven approach. With C1-level German and Spanish and advanced English, I’m comfortable working across cultures and communication styles while staying precise, proactive, and focused on solving day-to-day needs for customers and teams. My experience ranges from representing luxury brands and managing customer interactions in-store to providing multilingual IT support and coordinating logistics for international needs. I enjoy front-facing roles where listening and reliability matter, and I also bring strong organizational skills, including mentoring, customer service via phone/chat/email, and attention to detail in fast-moving environments.…I’m Giulia Mele, a multilingual professional with a strong international mindset and a results-driven approach. With C1-level German and Spanish and advanced English, I’m comfortable working across cultures and communication styles while staying precise, proactive, and focused on solving day-to-day needs for customers and teams. My experience ranges from representing luxury brands and managing customer interactions in-store to providing multilingual IT support and coordinating logistics for international needs. I enjoy front-facing roles where listening and reliability matter, and I also bring strong organizational skills, including mentoring, customer service via phone/chat/email, and attention to detail in fast-moving environments.

Available to hire

I’m Giulia Mele, a multilingual professional with a strong international mindset and a results-driven approach. With C1-level German and Spanish and advanced English, I’m comfortable working across cultures and communication styles while staying precise, proactive, and focused on solving day-to-day needs for customers and teams.

My experience ranges from representing luxury brands and managing customer interactions in-store to providing multilingual IT support and coordinating logistics for international needs. I enjoy front-facing roles where listening and reliability matter, and I also bring strong organizational skills, including mentoring, customer service via phone/chat/email, and attention to detail in fast-moving environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

German

Fluent

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Senior Brand Ambassador at Odity Milan (Jimmy Choo)

February 1, 2026 - Present

Coordinated multilingual customer support for luxury product clients by phone, chat, and email. Managed interactions with German, Spanish, English, and Italian-speaking customers using tools including SAP, Zendesk, Genesys, Salesforce, and HDA. Supported sales and relationship management for luxury products, and ensured smooth operations such as international pick-up and shipping logistics worldwide.

Senior Brand Ambassador at Jimmy Choo — Odity Milano

February 1, 2026 - Present

Coordinamento del servizio clienti multilingua e affiancamento dei nuovi ambassador. Gestione di clientela tedesca, spagnola, inglese e italiana via chiamate, chat ed email tramite SAP, Zendesk, Genesys, Salesforce e HDA. Organizzazione della logistica di ritiri e spedizioni a livello internazionale. Supporto alla clientela nell’acquisto di prodotti di lusso.

Brand Ambassador at Odity Milan (Jimmy Choo)

October 1, 2023 - February 1, 2026

Handled luxury customer-facing activities across multiple languages, including product assistance and sales support. Coordinated communications and customer service using SAP, Zendesk, Genesys, Salesforce, and HDA. Assisted with international logistics for pick-ups and shipments and contributed to ongoing store upkeep, restocking, and merchandising aligned with brand guidelines.

Brand Ambassador at Jimmy Choo — Odity Milano

October 1, 2023 - February 1, 2026

Vendita di prodotti di lusso e gestione della relazione con clienti internazionali. Utilizzo di gestionali come SAP, Zendesk, Genesys, Salesforce e HDA per la gestione di chiamate, chat ed email. Logistica e organizzazione di ritiri e spedizioni in tutto il mondo.

Personal Computing Technician at Elmec S.p.A. Informatica

July 1, 2023 - September 1, 2023

Provided multilingual IT support by phone and email for internal teams, handling troubleshooting, business software access, Active Directory tasks, and user-level support. Managed software installation and resolved customer issues by giving clear, complete explanations of next steps and solutions.

Personal Computing Technician at Elmec S.p.A. Informatica Brunello

July 1, 2023 - September 30, 2023

Supporto informatico multilingua (tedesco, spagnolo, inglese, italiano) via chiamata ed e-mail per il team international. Utilizzo di Active Directory, troubleshooting e gestionali; installazioni software. Problem solving rapido con panoramica completa fornita al cliente.

Sales Assistant at Tiger (Via Larga 31 store, Milan)

November 1, 2022 - June 30, 2023

Assisted customers on the sales floor with an emphasis on service, availability, and accurate product guidance. Maintained store standards including upkeep, restocking, and merchandising according to brand guidelines. Handled customer support at the cash desk and supported daily store operations.

Sales Assistant at Tiger (Via Larga 31 store)

November 1, 2022 - June 1, 2023

Delivered customer support and sales assistance in a retail environment, including maintaining store standards. Contributed to restocking and merchandising according to guidelines and provided customer assistance at the cash desk.

Addetta Vendita at Tiger — Store di via Larga 31, Milano

November 1, 2022 - June 30, 2023

Cura e rifornimento continuo del negozio e allestimento del materiale secondo indicazioni prestabilite. Gestione della cassa e assistenza ai clienti.

Hostess at BeA Agency / SKP

June 1, 2022 - October 1, 2022

Worked in a front-of-house role providing customer-facing support and staff coordination. Focused on listening, availability, and quick understanding of guest needs through proactive communication and teamwork.

Hostess at BeA Agency / SKP Milano

June 1, 2022 - October 31, 2022

Promoter per Yves Rocher in tre punti vendita di Milano e per la linea svizzera del profumo Gisada. Hostess presso la torre PWC di City Life; accoglienza e supporto staff presso lo store Telepass. Approccio orientato all’ascolto e al supporto costante del cliente.

Journalist at La Settimana di Saronno

May 1, 2020 - June 1, 2020

Covered press conferences, demonstrations, and events and produced video/photo reports. Selected and organized information material according to editorial criteria and collaborated with the editor-in-chief to align content with publication standards.

Giornalista (tirocinio/stage) at La Settimana di Saronno

May 1, 2020 - June 30, 2020

Partecipazione a conferenze stampa, manifestazioni ed eventi con reportage video e fotografici. Selezione e organizzazione del materiale informativo secondo i criteri del caporedattore.

Interpreter Intern at Bamberg (Germany)

March 1, 2019 - April 1, 2019

Supported interpretation and communication in an international setting as part of an internship experience, practicing accurate note-taking and assisting with multilingual interactions.

Stagista Interprete at Bamberga

March 1, 2019 - April 30, 2019

Comprensione rapida di istruzioni e richieste grazie all’ascolto attivo dell’interlocutore.

Interpreter Intern at Granada (Spain)

March 1, 2018 - April 1, 2018

Gained hands-on interpreting and translation exposure during an international internship, strengthening language precision, listening skills, and adaptability in cross-cultural environments.

Stagista Interprete at Granada

March 1, 2018 - April 30, 2018

Collaborazione efficace e proattiva con colleghi e superiori in piena sinergia con il team.